Careers at Laseraway

Be Exceptional

Search Open Positions

Filter Openings

Career Openings

Email Marketing Developer

Los Angeles, CA

Office Location: Corporate
Department: Corporate

Job Title: Email Marketing Developer

Department: Marketing

Reporting Relationship: Director of CRM

Essential Job Duties/Responsibilities:

  • Accountable for meeting weekly, monthly and yearly forecast goals.
  • Develop and manage multi-touch campaigns including complex ad hoc campaigns and automations with dynamic content. This will include using drag-and-drop editors, html coding, journey building, QA and scheduling.
  • Apply best practices in email development and accessibility.
  • Ensure identical rendering across browsers, ESPs and devices, including mobile devices.
  • Troubleshoot HTML, CSS and other performance issues; perform coding maintenance tasks as needed.
  • Proactively audit critical automations on a daily, monthly or quarterly basis to ensure continued functionality.
  • Provide guidance on best approach for technical setup of all templates, Movable Ink modules, advanced personalization, Google annotations and customer journeys.
  • Iterable subject matter expert. Problem solve and scale solutions within Iterable to support business needs.
  • Coordinate with Data and Martech teams to define data requirements, process, workflow design and QA.
  • Coordinate creative briefs for automation projects by partnering with internal teams including Brand Marketing, Design and Loyalty.
  • Participate in campaign brainstorm sessions to develop triggered email programs/workflows in ESP to increase purchase frequency and maximize LTV.
  • Exhibit high attention to detail and level of organization to deliver projects in a timely manner.
  • Keep up to date with industry best practices in email development and accessibility.
  • Own CRM documentation related to processes and tech stack.

Minimum Qualifications:

  • BA or BS Degree - Required
  • HTML, CSS and JSON coding for email (including mobile devices) (1-3 yrs)
  • Experience orchestrating multi-touch campaigns including email, SMS, in-app, push and web notifications within ESP platforms (Iterable preferred) (1-3 yrs)
  • Must be comfortable with setting up dynamic content and personalization. Experience with personalization tools (Movable Ink) is a plus. (1-3 yrs)
  • Ability to multi-task in a fast-paced environment and display exceptional follow-through and initiative
  • Proficiency with Google Drive (Docs, Sheets, etc), Microsoft Excel, Adobe

Physical Requirements/Working Conditions:

  • Must be able to sit at a desk for 8 hours

Pay: 80-110k DOE

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

Executive Creative Director

Los Angeles, CA

Office Location: Corporate
Department: Corporate

Job Title: Executive Creative Director

Department: Marketing

Reporting Relationship: Chief Customer Officer

Job Summary:

The Executive Creative Director will be responsible for developing and executing creative strategies that align with our brand vision and marketing objectives. This role requires a strong passion for creativity, exceptional leadership abilities, and the ability to drive impactful marketing campaigns.

Essential Job Duties/Responsibilities:

  • Lead and manage a team of creative professionals, including designers, copywriters, and other creative specialists

  • Develop and implement creative strategies that enhance brand recognition and drive engagement

  • Collaborate with the marketing team to create compelling and effective marketing campaigns

  • Oversee the production of visual and written content for various marketing channels

  • Ensure all creative outputs meet brand standards and project objectives

  • Stay updated on industry trends and best practices to drive innovation in marketing efforts

  • Present creative concepts and strategies to internal stakeholders and clients

  • Improve throughput of creative assets and overall workflow efficiencies

Minimum Qualifications:

  • Bachelor's degree in Marketing, Fine Arts, Design, or related field

  • Minimum of 5 years of proven experience in a creative leadership role

  • Strong portfolio showcasing creative projects and campaigns

  • Excellent communication and presentation skills

  • Ability to manage multiple projects and meet deadlines

  • Proficiency in design software and tools

  • Knowledge of digital marketing trends and technologies

  • Video production and performance marketing (paid social) experience

Physical Requirements/Working Conditions:

  • Schedule flexibility to include evening and weekends where needed

  • Ability to travel, conduct on-site clinic visits and attend meetings as required

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

Medical Device Repair Technician

New York , NY

Office Location: Flatiron
Department: Corporate

Job Title: Medical Device Repair Technician

Department: Operations

Reporting Relationship: VP of Operations

Location: Sunbelt

Job Summary:
A Medical Device Repair Technician will be responsible for all the laser maintenance, safety, and team communication that ultimately supports all clinic operations. Continuous assessments and improvements allow our team to remain efficient and effective at LaserAway.

Supervisory Responsibilities:

  • Oversee all laser maintenance within the assigned region. This role oversees the PNW, Las Vegas, Mountain West and CO clinics.

  • Monitor ticket system, communication platforms, and emails for prompt responses

  • Ticket response critical to operational readiness

  • Ability to exceed expectations and aid in improving overall operations

  • Efficiently assess and apply critical thinking to multiple issues

  • Contribute to the support system and demeanor for our clinic teams

  • Professionally address non-work related topics with the team

  • Prepare Weekly Reports to discuss overall equipment status and needed updates

  • Contribute to a high morale and stress-free environment

  • Ensure availability for the team to communicate during all operating hours

  • Communicate any support needed in advance and professionally

  • Escalate any issues or concerns through the proper leadership channels

  • Coordinate with the medical team to assist in additional equipment training

  • Maintain company vehicle in good standing and maintenance

  • Maintain a valid form of identification and clean driving record throughout employment

  • Travel 80-90%

Essential Job Duties/Responsibilities:

  • Maintain a minimum of 100 total medical devices spanning a minimum of 8 locations

  • Self-sufficient and creating a work schedule

  • Excellent prioritization skills

  • Apply attention to detail to all maintenance processes

  • Coordinate with 3rd party support and facilitate issues/replacement parts, efficient communication with clinic and management team

  • Absorb and continuously learn all maintenance procedures

    • Nomenclature of Parts

    • Part functions and interconnections

    • Fault isolation of electrical components

    • Optic Alignments

    • Energy Software Calibrations

    • Disassembly and reassembly of sub-components

    • Minor wire splicing, harness repair, and soldering

  • Schedule and perform routine maintenance on equipment and respond to on-call laser issues

  • Ability to reinspect and quality check all individual processes

  • Ability to request assistance with consideration of business needs

  • Ability to invest time into advancing and seeking more knowledge

  • Ability to manage stress and multiple issues efficiently

  • Time Management- Punctual with meetings, reports, service call submissions

  • Ability to effectively communicate with co-workers and management

  • Ability to communicate with proper etiquette

  • Communicate effectively to all teams, including down equipment or estimated times of repair

  • Maintain and account for all parts and tools inventory

  • Ability to adjust PM schedule given other urgent tasks

  • Ability to return damaged/repair parts and manage logistics effectively

  • Ability to professionally address recommendations

  • Ability to multitask while maintaining operational readiness

  • Flexible with the on-call schedule and the ability to adjust per the needs of the operation

  • Proficient computer skills including the use of Google or Microsoft spreadsheets and ticketing systems

  • Team player and takes the initiative to become self-dependent

  • Capacity to oversee 8+ local and out-of-state clinics

  • Ability to assist other departments such as IT or Facilities departments

Physical Requirements/Working Conditions:

  • Ability to work before, during, and after business hours, including weekends

  • Conduct video meetings with a professional appearance

  • Ability to organize work vehicle, tools, and parts inventory

  • Ability to maneuver or climb an 8ft ladder

  • Ability to stand for periods exceeding up to 4 hours

  • Ability to drive up to 8 hours per day

  • Ability to roll or carry tool bag to and from each clinic

  • Ability to transport equipment up to 250lbs from location to location

  • Ability to load and unload equipment in a company vehicle with a ramp inclined at 25 degrees

  • Flexible to travel to local regions or out-of-state locations

  • Support other Laser Engineers during time off, emergencies, or as requested by management

  • Ability to travel out of the region for up to 5 days at a time

  • Must be able to lift 50 pounds for short periods of time

Minimum Qualifications:

  • Proficiency with repair tools and techniques

  • Excellent time management, organization, and prioritization abilities

  • Maintain ongoing communication with the regional and clinic team

  • Knowledge of Electrical Safety and Theory

  • Strong drive to complete tasks timely

  • Maintain a clean driving record and valid identification

  • Critical Thinking skills

  • Punctual and accurate reporting

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving skills.

  • Strong supervisory and leadership skills.

  • Ability to prioritize tasks and delegate them when appropriate

  • Preferred Education, bachelor's degree in the following fields

    • Biomedical Engineering

    • Project Management

    • Electrical Engineer

    • Any engineering

    • Electrician

    • HVAC

  • 4+ years of related experience is required at minimum

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance reviews. Other benefits include (but are not limited to):

· Healthcare benefits

· Dental, Vision, and 401(k)

· Vacation

· Generous employee discounts

· Cell Phone Allowance

Salary: 90-95k DOE

Accepting applications on a rolling basis


This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.


Disclaimer:
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.

Senior Accountant

Los Angeles, CA

Office Location: Corporate
Department: Corporate

Job Title: Senior Accountant II

Department: Accounting

Reports to: Accounting Manager

About LaserAway:

LaserAway is a medical company set in beautiful retail settings that offer the latest innovations in non-surgical aesthetic dermatological treatments. We are the fastest growing company in the industry with 120+ locations in over 20 states across the US.

From attentive sales representatives to meticulous clinicians, we are a team of professionals driven by customer satisfaction to offer the most advanced aesthetic dermatological treatments including laser hair removal, skin rejuvenation, CoolSculpting, and Botox.

Key Responsibilities:

  • Assist in preparation and posting of various journal entries according to monthly close schedule.
  • Perform various account reconciliations including receivables, prepaids, payroll, payables and various intercompany accounts.
  • Maintain month end accruals schedule and post as necessary.
  • Maintain capital lease accounting schedules.
  • Manage ASC842 lease accounting module.
  • Prepare external audit PBC schedules and requests.
  • Assist with other adhoc requests.

Qualifications:

  • 4+ years of experience including Public Accounting (2+ years) at Big 4 and private industry experience (2+ years). CPA preferred.
  • Bachelor’s degree in Accounting or Finance.
  • Excellent technical accounting skills with an understanding of current GAAP standards.

Location: Remote position

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.

This is a full-time position with competitive compensation and benefits. The successful candidate
will have the opportunity to work in a dynamic and challenging environment.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Store Sales Manager

Alexandria, VA

Office Location: Alexandria - Old Town
Department: Corporate

Job Title: Store Manager - Location Director

Location: Alexandria and Arlington, VA

Department: Sales

Reports to: Regional Sales Director

Job Summary:

The Store Manager, Location Director is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

Key Responsibilities:

  • Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.

  • Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.

  • Contribute minimum $35K in individual sales/month.

  • Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives

  • Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores

  • Monthly (or bi-weekly) KPI calls with management

  • Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.

  • Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization

  • Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible

  • Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies

  • Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.

-Assist with interviewing clinic employees for both medical and sales positions, as required.

  • Contribute to the performance management of in-clinic employees as necessary.

  • Coordinate with Regional and recruiting teams to manage headcount and hiring planning

  • Work with Human Resources to manage employee relations.

  • Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.

  • Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary

  • Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.

  • Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end

  • Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms

  • Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community

  • Create a strong safety culture within the clinic, understanding our policies and procedures

  • Other duties as assigned

Qualifications:

  • Minimum of a High School Diploma or equivalent. Associates or Bachelor’s Degree preferred

  • Previous management experience and sales experience with a proven track record in achieving metrics and goals

  • Strong organizational and time management skills in a fast paced retail environment

  • Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.

  • High level of decision making skill

  • The ability to develop, implement and assess performance

  • Proficient in Microsoft Office

  • Strong customer service skills

Key Success Factors:

Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business

Proactive, Detail-Oriented Self-Starter – Willingness to think proactively and move with urgency to resolve issues as they arise

Professional Demeanor – Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts

Leadership Ethos – Desire to want to lead people and facilitate outcomes in line with the objectives of the business

Well-Rounded Approach – Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience

Strong Intellectual Curiosity – Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified

Objective, Data-Driven Decision-Making – Focus on using data and objective feedback to make business decisions with less anecdotes

Positive Human and Management Qualities – Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals

Pay: 85k base plus monthly revenue sharing and store bonuses. 120-130k total comp.

Physical Requirements:

Standing and sitting for long periods of time.

This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IND2

Store Sales Manager

St. Louis, MO

Office Location: STL Central West End
Department: Corporate

Job Title: Store Sales Manager

Location: St. Louis, MO

Department: Sales

Reports to: Regional Sales Director

Job Summary:

The Store Sales Manager is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

Key Responsibilities:

  • Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.

  • Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.

  • Contribute minimum $35K in individual sales/month.

  • Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives

  • Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores

  • Monthly (or bi-weekly) KPI calls with management

  • Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.

  • Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization

  • Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible

  • Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies

  • Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.

-Assist with interviewing clinic employees for both medical and sales positions, as required.

  • Contribute to the performance management of in-clinic employees as necessary.

  • Coordinate with Regional and recruiting teams to manage headcount and hiring planning

  • Work with Human Resources to manage employee relations.

  • Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.

  • Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary

  • Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.

  • Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end

  • Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms

  • Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community

  • Create a strong safety culture within the clinic, understanding our policies and procedures

  • Other duties as assigned

Qualifications:

  • Minimum of a High School Diploma or equivalent. Associates or Bachelor’s Degree preferred

  • Previous management experience and sales experience with a proven track record in achieving metrics and goals

  • Strong organizational and time management skills in a fast paced retail environment

  • Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.

  • High level of decision making skill

  • The ability to develop, implement and assess performance

  • Proficient in Microsoft Office

  • Strong customer service skills

Key Success Factors:

Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business

Proactive, Detail-Oriented Self-Starter – Willingness to think proactively and move with urgency to resolve issues as they arise

Professional Demeanor – Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts

Leadership Ethos – Desire to want to lead people and facilitate outcomes in line with the objectives of the business

Well-Rounded Approach – Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience

Strong Intellectual Curiosity – Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified

Objective, Data-Driven Decision-Making – Focus on using data and objective feedback to make business decisions with less anecdotes

Positive Human and Management Qualities – Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals

Physical Requirements:

Standing and sitting for long periods of time.

This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IND1

Store Sales Manager

Brooklyn, NY

Office Location: Williamsburg
Department: Corporate

Job Title: Store Sales Manager, Location Director

Location: Williamsburg and Park Slope, NY

Department: Sales

Reports to: Regional Sales Director

Job Summary:

The Store Manager, Location Director is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

Key Responsibilities:

  • Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.

  • Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.

  • Contribute minimum $35K in individual sales/month.

  • Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives

  • Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores

  • Monthly (or bi-weekly) KPI calls with management

  • Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.

  • Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization

  • Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible

  • Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies

  • Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.

-Assist with interviewing clinic employees for both medical and sales positions, as required.

  • Contribute to the performance management of in-clinic employees as necessary.

  • Coordinate with Regional and recruiting teams to manage headcount and hiring planning

  • Work with Human Resources to manage employee relations.

  • Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.

  • Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary

  • Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.

  • Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end

  • Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms

  • Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community

  • Create a strong safety culture within the clinic, understanding our policies and procedures

  • Other duties as assigned

Pay: $80,000 base, monthly bonus and revenue sharing. Total comp: $110k-115k

Qualifications:

  • Minimum of a High School Diploma or equivalent. Associates or Bachelor’s Degree preferred

  • Previous management experience and sales experience with a proven track record in achieving metrics and goals

  • Strong organizational and time management skills in a fast paced retail environment

  • Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.

  • High level of decision making skill

  • The ability to develop, implement and assess performance

  • Proficient in Microsoft Office

  • Strong customer service skills

Key Success Factors:

Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business

Proactive, Detail-Oriented Self-Starter – Willingness to think proactively and move with urgency to resolve issues as they arise

Professional Demeanor – Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts

Leadership Ethos – Desire to want to lead people and facilitate outcomes in line with the objectives of the business

Well-Rounded Approach – Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience

Strong Intellectual Curiosity – Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified

Objective, Data-Driven Decision-Making – Focus on using data and objective feedback to make business decisions with less anecdotes

Positive Human and Management Qualities – Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals

Physical Requirements:

Standing and sitting for long periods of time.

This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Store Sales Manager

Austin, TX

Office Location: Austin - East Side
Department: Corporate

Job Title: Store Sales Manager

Location: Austin, Texas

Department: Sales

Reports to: Regional Sales Director

Job Summary:

The Store Sales Manager is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

Key Responsibilities:

  • Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.

  • Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.

  • Contribute minimum $35K in individual sales/month.

  • Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives

  • Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores

  • Monthly (or bi-weekly) KPI calls with management

  • Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.

  • Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization

  • Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible

  • Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies

  • Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.

-Assist with interviewing clinic employees for both medical and sales positions, as required.

  • Contribute to the performance management of in-clinic employees as necessary.

  • Coordinate with Regional and recruiting teams to manage headcount and hiring planning

  • Work with Human Resources to manage employee relations.

  • Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.

  • Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary

  • Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.

  • Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end

  • Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms

  • Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community

  • Create a strong safety culture within the clinic, understanding our policies and procedures

  • Other duties as assigned

Qualifications:

  • Minimum of a High School Diploma or equivalent. Associates or Bachelor’s Degree preferred

  • Previous management experience and sales experience with a proven track record in achieving metrics and goals

  • Strong organizational and time management skills in a fast paced retail environment

  • Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.

  • High level of decision making skill

  • The ability to develop, implement and assess performance

  • Proficient in Microsoft Office

  • Strong customer service skills

Key Success Factors:

Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business

Proactive, Detail-Oriented Self-Starter – Willingness to think proactively and move with urgency to resolve issues as they arise

Professional Demeanor – Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts

Leadership Ethos – Desire to want to lead people and facilitate outcomes in line with the objectives of the business

Well-Rounded Approach – Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience

Strong Intellectual Curiosity – Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified

Objective, Data-Driven Decision-Making – Focus on using data and objective feedback to make business decisions with less anecdotes

Positive Human and Management Qualities – Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals

Physical Requirements:

Standing and sitting for long periods of time.

This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

IND2