Claudia Rios
Amazing and beautiful caring people who do not rush you and explain every step Of the way. Amanda and Jamal THANK YOU.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Two decades of results, powered by cutting-edge technology and clinical expertise.
What service are you interested in? Which areas need hair removal? What do you want to treat with Botox? What treatment are you interested in? What do you want to treat with Xeomin? Where do you want Juvéderm? What do you want to target with face contouring? Where would you like CoolSculpting? Why do you want Clear + Brilliant? What best describes your main concern? What skin concerns would you like to address? Which area(s) would you like to target? Which area(s) would you like to target? Where are your tattoos located? What do you want to treat with Hydrafacial? What would you like to address? Where do you want dermal fillers? What are your areas of concern? What best describes your main skin concern? What best describes your main concern? What best describes your main concern? How many times have you had this treatment? What age group are you in? Find your home location: What type of scars do you have? How long have you had your scars? What are you hoping to achieve with lip injections? Where do you want dermal fillers? What are your wellness goals? What are your wellness goals? What are your wellness goals? What are your wellness goals? What are your wellness goals? Have you had Wellness injections in the past? Have you had B12 injections in the past? Have you had NAD+ Vitality injections in the past? Have you had Glutathione injections in the past? Have you had Resilience Boost injections in the past? What are your wellness goals? What are your goals? Where are you noticing changes? What best describes your main area(s) of concern? What is your full name? What is your email? What is your phone number?
Laser Hair Removal
Botox & Xeomin
CoolSculpting
Clear + Brilliant
Potenza RF Microneedling
SkinPen Microneedling
Rejuran Salmon DNA
Thermage
Tattoo Removal
Hydrafacial
IPL Photofacial
Dermal Fillers
Instant Glow Laser Facial
Abdomen
Back
Below Butt
Love Handles
Inner Thigh
Upper Arm
Under Chin
Outer Thigh
Conveniently located on Santana Row, LaserAway is San Jose's destination for advanced aesthetic dermatology. We specialize in non- and minimally-invasive treatments that deliver real results with little to no downtime—so you can get glowing and head right back to your day at the shops and restaurants just steps away.
Every LaserAway clinic features state-of-the-art technology and a team of licensed medical professionals dedicated to helping you reach your SkinFitness™ goals. At our San Jose location, you'll experience the same expert care in a setting that's as refined and welcoming as the results we deliver.
See what our patients are saying about their journey to smoother skin.
4.0
out of 5
334 Review(s)
75%
of customers
recommend this store
Claudia Rios
Amazing and beautiful caring people who do not rush you and explain every step Of the way. Amanda and Jamal THANK YOU.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Marco Rigo
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Somer Ellis
I love this location! I especially appreciated the service I got from my nurse, Dasha. She recommended the best treatment plan for me of doing a combination of both thermage and cool sculpting. She also was very attentive and thorough with walking me through the experience and making sure I was comfortable.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Wendy Contreras
Loved it! Dasha was super polite kind and knowledgeable about the treatment. Our session was fast and not painful at all. Can’t wait to continue my treatments.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Tina Pham
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Zheng Liu
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lina Sugimoto
Megan is my favorite nurse! She’s been doing my laser and tox injections and I have so much confidence in her doing them for me!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shidokht Vaziri
It’s great treatment as always and I love it!!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alex Buegel
I loved my first time at this clinic!!! Norma at the front desk and nurse Dasha were sooo amazing!!! They made my appointment so wonderful and explained services so well to make me feel comfortable!!! I highly recommend talking to Norma about services since she is really good at explaining the treatments!!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jennifer Daiuto
Jasmine was very personable and knowledgeable
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Raegan Neff
Jasmine was amazing, she made me feel super comfortable. She kept up conversation the whole time ( I’m shy and don’t spark up conversation) so that made the experience 10 times more better.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Yun Kim
Really enjoying my experiences at LaserAway here at San Jose Santana Row. Maggie at the front desk helped out greatly and Nurse Jasmine was very detailed as well. Today was most likely best treatment ever and recommend both people for other people’s visit to this clinic.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Elena Ermakova
LaserAway clinic in Santana Row, SJ is very clean and pleasant to the eye office. The staff is very friendly and helpful. Dasha RN who did several skin procedures for me is professional, skillful and knowledgeable. I highly recommend this office.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Luis Diaz
A bit of waiting even though I had scheduled the first available appointment over one month ago, but once my turn came up, it went smoothly, she was very kind, professional, and didn’t rush the procedure. I can tell that she is very experienced and knowledgeable.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kris Benoy
Best service ever!!! I keep coming back because the customer service is outstanding. Jorday is the best !!! Very knowledgeable and only offers what I need . Never up sales me. Love her !!!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Yadira Gutierrez
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Amie Bernal
I had my Xeomin appointment with Nurse Alyssa. she is amazing at what she does! She is so kind and made me feel very comfortable throughout the entire appointment. I have a low pain tolerance, but she was very gentle with the injections, which made the experience so much easier for me. I’m very happy with my results and will definitely be returning for my next treatment!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Charles Mosqueda
Excellent work!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jennifer Germann
Alyssa waa fantastic. Ive gotten several treatments and she is for sure the best I've seen.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
HENRIQUE Dajna
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
STEPHEN BRENT
Schedule with Nicole RN at Laser Away for your cool sculpt treatment. Very precise with the applicators
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Forest Class
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jeremy Wolfram
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Raquel Nino
I had such an amazing experience at LaserAway, and a huge part of that was because of my treatment specialist! Debbie Mckeon is amazing. She took the time to explain everything, and answered all of my questions without ever making me feel rushed. If you’re considering LaserAway, I highly recommend booking with them. Absolutely wonderful experience from start to finish!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
nadia valencia
Came in for my potenza treatment at laser-away. I was recommended to treat with Nurse Dasha, which I did...and it was amazing!! Everyone was super welcoming and the nurse ensured to share a treatment plan with me.Can't wait until next visit.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Balbina Quintana
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Michael G
I'm so happy to have found LaserAway at Santana Row for their amazing noninvasive skin rejuvenating modalities. I've gone all-in on Thermage, Potenza microneedling (with Rejuran) and CoolSculpting. Having just started treatments recently, my skin is already looking younger, plumper and more healthy. Nurse Dasha is a great nurse, who is an expert in everything LaserAway offers. Using Thermage and Potenza, she has made my face and body look glowing and my skin is firmer with less crepiness. After my first CoolSculpting treatment (upper and lower abdomen), my husband said my body has a more hourglass shape. Wowza! Nurse Amanda did a great job on Potenza for my hands, which is making them look more youthful. The staff at LaserAway is so friendly and helpful, and they all clearly care about the patient having a great and comfortable experience. Jordan put together a treatment plan to meet all of my goals, and I couldn't be happier. Looking forward to more treatments, which I have found to provide both immediate improvement, as well as long-term collagen-stimulating effects. Thank you LaserAway!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Taraneh Javaherpour
Nice operator I did with Nicole
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Leanna Landa
My last experience wasn’t that great but Dasha made my experience this time around so gooood. I barely felt anything, she talked me through out, she addressed my concerns, she spoke to me like I was a human and she made sure that I got what I wanted and that I felt good. I appreciate her so much! If you got to laser away and get lip filler please make sure you go to her! I never make reviews! I didn’t even make a review for my last bad experience with laser away so this is big for me! Thank you so much dasha! You’re the best and she made me feel so welcomed. Laser away could be a little judgmental since I am Mexican and only bougie girls go there but she made me feel comfortable and welcomed!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Olivia Guel
Returning back after a 4-year hiatus. I'm so happy my first session back was with Anita. She made me instantly feel comfortable and it was a fairly pain-free experience. I'm looking forward to being hair free and reducing the maintenance in my day to day. Definitely worth the cost!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shawnee Rivera
Dasha is great! She was attentive and responsive. Thank you for a great experience today.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
marisa moakley
Tasha was very chill and thorough! Super sweet too!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Danielle Rooker
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
S
They always make me comfortable during treatment. There are knowledgeable nurses who do the procedures so you feel safe. The front desk always have a smile for you :) sometimes the wait times can be long and can get frustrating when you’re on time.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alicia Garcia-Cisneros
Wonderful and professional staff! Happy and engaging! Highly recommend!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Gadmaliel Anin
I always have a good experience at LaserAway. Maggie was welcoming, friendly, and made the check-in process quick and easy. She answered all of my questions and made me feel comfortable from the moment I arrived. Dasha who performed my treatment was exceptional. She was professional, knowledgeable, gentle, and took the time to explain every step of the procedure. She made sure I was comfortable throughout the treatment and checked in with me often. I really appreciated her attention to detail and caring attitude.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lue Parnell
Anita is amazing. Very thorough and talks you through the whole process. Highly recommend her.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
neelofar Khan
This was my first time at LaserAway Santana Row, and Maggie at the front desk made it a great experience! She is always friendly, helpful, and very responsive. She answered all my questions and made the whole process easy. Thank you, Maggie!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jessica La Rocca
Lily was so sweet and knowledgeable about treatment options, would recommend to friends and family.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lily Rooker
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
samantha cadena
Great experience at LaserAway! Lily was super helpful with scheduling my appointments and answering all my questions. Dasha is great! She made me feel comfortable during my treatment and did a wonderful job!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Yeva Bogdanova
I have been coming here for laser hair removal and the clear and brilliant treatment for a few years now and I really enjoy both treatments. The staff at this location is also very sweet and friendly.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Chandris Rethmeyer
The hydrofacial is a game changer! Definitely recommend 10/10!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Darlene Forsythe
Laser Away Santana Row has fabulous customer service and fabulous services. I had another Potenza RF treatment today on my face, neck and abs. Anita was so efficient and great to work with. I highly recommend her and the rest of the team.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Oksana Ozerova
I had a great experience at LaserAway Santana Row. The front desk is always friendly, inviting and helpful when I had to book/change appointments or had a question/request. I love the ambiance of Santana Row just in general and the clinic upholds those higher standards as well. I go to the clinic for services like Botox, laser hair removal, laser skin resurfacing/skin tightening treatments. I have seen several different providers and always felt like I was in great hands. They are all very skilled, knowledgeable and attentive. The last and most important is that I like getting treatments there because I have always had great results and consistent treatment outcomes.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kiki The River Spirit
I came in for a consultation earlier this week. The staff were friendly and made time to make sure all of my questions were answered. Maggie was super helpful assisting me to enroll in a package. Today I went in for my first treatment of laser hair removal for lower legs and underarms. Dasha was my nurse and she was fabulous! She made sure I was comfortable and instructed me what to do for my first session. Gave me post treatment advice as well. Thank you, Dasha! The treatment itself was painless.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Maria Bonilla
I absolutely love coming to LaserAway Santana Row! The entire team is so welcoming, friendly, and professional. They always make me feel comfortable and take the time to answer all of my questions. The clinic is beautiful, and I consistently receive excellent care every time I visit. It's clear that the staff genuinely cares about their patients and their results. I highly recommend LaserAway Santana Row to anyone looking for a positive experience and outstanding service!!!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Leizanel Cuevas
Love the customer experience Jordan provides. I was new to LaserAway, but now am hooked only because of Jordan! Every concern, every question, every inquiry, she is there and is so patient in explaining everything and making sure I am always well taken care of! She goes above and beyond, deals with my appointments and any hiccups. I wouldn’t be a LaserAway customer if it weren’t for her! Thanks, Jordan! ❤️❤️
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
panchocontreras763
Dasha she great doing skinpen
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Donna Brown
I love my LaserAway appointments. I go to Nurse Dasha for my Botox and Xeomin and she always does a great job! Also the Director Evaniece always is so kind and welcoming!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nadia Reyes
Dasha was amazing, super gentle, explained everything thoroughly. I could tell she’s an expert and knows exactly what she’s doing. I highly recommend her!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Evelina
I had such a wonderful experience speaking with Debbie this morning. From the moment we connected, she made me feel completely heard and understood. Starting my CoolSculpting journey was a big emotional step for me after years of trying to feel like myself again, and Debbie handled everything with so much kindness, patience, and professionalism. She explained the entire treatment plan so clearly and thoroughly, making sure I felt comfortable and confident every step of the way. I never felt rushed, and she took the time to answer all of my questions with genuine care. Her warm and supportive approach truly made a difference and helped ease my nerves. I’m so grateful for the experience and excited to move forward knowing I’m in such capable and compassionate hands.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Tina Pham
Laser away is the best place for beauty treatments.. All the services are very excellent- professional..
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Debbie Lewis
This was my second consecutive appointment with Sonia. She is quick and efficient and personable and just lovely to be with!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Laura Frias
I really like the Treatment !! just want to say excellent customer service, especially ANITA my consultant!! love the way she explains and really friendly I will definitely recommend :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Amanda Alvarado
The ladies have always been so sweet and friendly but yesterday I made a phone call in regard of my treatments I had to stop due to my pregnancies and I am extremely thankful that PATTY answered my phone call because not only did she answer my concern but she gave me so much knowledge on my treatments after birth. Thank you so so much PATTY!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sophia Attaf
The best service and customer support!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jackson Schill
Yesenia was fantastic from start to finish. She made me feel completely comfortable during my male laser hair removal treatment and explained everything clearly before getting started. The process was quick, professional, and far less uncomfortable than I expected. I’ve already noticed great results and couldn’t be happier with the outcome. Highly recommend Yesenia if you’re considering laser hair removal!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Saniya Beck
Debbie from laser hair was very cool and efficient, was able to show me proper promotional price so it wasn't so expensive. overall, first time scheduling facial treatment was great, thanks Debbie
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Carmelita Travels
Nicole was very professional and thorough
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Genna Levison
Dasha was incredible! Had an amazing experience! Always get my lip fillers though her and she does beautiful work!💕
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Damaris Gomez
Sonia is so sweet, she made me feel so comfortable, my whole session was a smooth relaxing time.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jina
Amazing service and super friendly staff! I got Thermage for the first time and didn’t know what I was expecting. Nurse Sonia, Brenda and Michelle guided through everything and they are the best 🥰 I will be back
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dahlia Coe
Erika was amazing! She did the removal so kindly and seamlessly! I look forward to my next session!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Edward Zhao
The staff at the front desk is always friendly! Location is always well prepped and I'm excited to finish my LTR treatment here
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Elena de luna
Debbie supported me throughout my initial intake and scheduling my appointment as well as filling out all documents. She made the whole process very smooth :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alejandra Arreola
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mira Adhia Godiwala
Brenda was amazing! Very thorough and caring!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Vala L
Debbie, my treatment specialist was very patient, helpful and super responsive.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
R Lewis
Jordan is an earth angel! She has helped me so much. She has educated me, helped me with financial issues, checked in on me, and is overall fantastic! Adore her to pieces!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Carmen Belluomini
Always greeted with big smiles and friendly staff. My tons of questions are addressed in detail from the front to the actual service. The entire experience feels like a trip to a high end spa!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sharon Kalivas
Very clean with very friendly staff. Will definitely continue coming here for my self care needs.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
annalisa rodriguez
Amazing customer service!!! Donna helped me with my initial consultation and got me scheduled for tattoo laser removal. The process was simple. Office location is very nice. Rooms were clean and I felt like I was at a spa!!! Definitely recommend this location!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rebecca Hannagan
Just had a treatment with Tiiffany. Hands down my favorite nurse. Half way through my treatments and am seeing results!!! Thank you Tiffany.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Casey Casaclang
I had such a great experience at LaserAway as a first timer and scared LOL! Sonia did my hair laser treatment for full body and she was absolutely amazing — super professional, gentle, and made me feel completely comfortable throughout the session. My skin already feels incredible. I did mine at San Jose. I also want to give a huge shoutout to Debbie, who helped me and my brother online with my transactions and scheduling. She was so patient, responsive, and made the whole process easy and stress-free. The girl from front desk i forgot her name buy she’s very sweet as well and helped me with my next appointment faster. They provided excellent service, and I couldn’t be happier. Highly recommend LaserAway to anyone considering laser treatments like they really take great care of you from start to finish. ❤️❤️
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Anjan Shah
I want to express how helpful Jordan was for me during my call to inquire about laser hair removal treatments. She was so nice and patience and walk me through and explained things well. We were on the phone for a while and she never made me feel rushed in anyway. Laser away is so lucky to have this type of genuine person representing their company and business. Great job hiring the right people. At this moment unfortunately I have to wait until I can sign up for the treatments but just based on my interaction with Jordan I will be coming back here when I want to pursue with the treatments.. Thank you so much Jordan! It’s was a pleasure speaking to you!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rikyah Brown
Everyone always asks me about my routine , and I always tell them about Laser Away, specifically the one on Santana Row. I have been coming here for years but it has gotten SO much better since Evaniece has become the Director. She is so pleasant , has excellent customer service , and her staff is a reflection of her. I came here to get botox, but since I've joined I've done so many treatments like potenza and filler which have so much enhanced my skin texture. The nurses are also outstanding but I'd be lying if I didn't say Dasha is my favorite. She pays so much attention to detail and has a natural calling for aesthetics and facial symmetry. As an RN myself I 1000% trust her opinion and expertise when it comes to placement , enhancements and not overdoing it. There's so much heavy foot traffic and sometimes it's hard to get an appointment, but this is why^^ seeing how the front desk staff interacts with all of the other clients is very refreshing and reminds you of customer service that has since been lost in today's times. Was here yesterday. and coming back today- lol.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Deborah Bentley
All I can say is that Jordan goes above and beyond her job. I feel like she knows me. The personal attention she gives me is quite special. I’d like to thank her for being remarkable.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
nancy abusyam
I’ve been coming to LaserAway San Jose for a while now, and I can confidently say that Dasha is one of the best providers I’ve ever worked with. From the very first appointment, she made me feel completely comfortable and taken care of. She takes the time to truly listen, ask questions, and understand exactly what you’re hoping to achieve. She’s incredibly honest and straightforward—something that’s so rare and appreciated in the aesthetics world. She answers all my questions with patience and clarity, making sure I understand every step of the treatment, what to expect, and what’s realistic. Her calm and professional energy always puts me at ease. When it comes to Botox, fillers, and skin treatments, Dasha is an absolute artist. She has a very natural approach, which I love. Every result I’ve had from her has been subtle, refined, and exactly what I was hoping for. I never feel overdone or pressured to do more than what I need. She takes her time and is extremely precise. Whether it’s Botox for fine lines or filler for volume, she always explains the process and makes sure I’m 100% comfortable before starting. I also love how she focuses on long-term results and skin health—not just quick fixes. My skin has never looked better. One thing I deeply respect about Dasha is her honesty. She never tries to upsell or push products or treatments that aren’t right for me. In fact, there have been times when I asked about something, and she explained why it might not be necessary or effective for my skin. That kind of integrity is rare and says so much about her character. I always leave my appointments feeling informed, confident, and cared for. If you’re looking for someone who is skilled, honest, and genuinely wants what’s best for you—Dasha is the one. I highly recommend her to anyone looking to feel and look their best with a provider they can truly trust.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
karla Torres
I love San Jose location and I love Dasha as my nurse. Staff are always so friendly and helpful. I wouldn’t go anywhere else
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Habiba
Registered Nurse Dasha was very helpful and respectful during my cool sculpting experience. I would recommend this treatment.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Belle Bella
Gill and staff are great. Made me feel comfortable
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Allison Ross
Great location, great staff, great services!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Fam Tube
San José Lazeraway. This is an amazing place. It is a wonderful friendly environment and Eva leads the way in making everyone feel important while keeping everything on track and giving service and recommendations. I’m coming from a Lazeraway across country in the DC area. San Jose Lazeraway make me feel right at home. Daria the clinician is awesome. San Jose Lazeraway is a great place. You have to come and try it.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
vernon rolland
Eva and her team have been amazing with helping me get my laser tattoo removal package
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Farnaz Vali
Special thanks to Dasha for the wonderful skin pen facial. Can’t be happier! You are the best. Thank you so much everyone!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Angie Badillo
I had a HydraFacial at LaserAway and everything was awesome! ✨ Dasha was absolutely lovely and so patient with all my questions. The results are amazing — my skin feels so refreshed and glowing. I honestly can’t wait for my next one! The only thing is that my appointment started about 25 minutes late. Luckily, I had the time, but if I didn’t, I would have had to reschedule. Other than that, it was a fantastic experience and I highly recommend it!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sean Spanek
Sonia is awesome! She asks great questions at each laser session and really takes the time to listen and address any concerns. She’s very thorough with each treatment. I request her everytime I come in.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Samantha Rodrigues
I’m almost 5 years doing my Botox at LaserAway and once I switched to the one in Santana Row it was life-changing. Nurse Ghil is super sweet and attentive :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
razia Kashif
I was with Nurse Sonia and my Daughter was with Nurse Meghan today, we both had wonderful treatment and we both had hair body removal. And on top of that front coordinator was so helpful, she told me that Xeomin is on sale right with very good deal. And she helped me with my upcoming appointments as well. Thank you Laser away ( San Jose)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Antonia Parker
I had a wonderful experience at this LaserAway Location!! I must say was extremely knowledgeable and helped me with understanding the treatments and what options work best for me. She explained each treatment in grave detail and left no stone unturned!! I was skeptical due to no so great feedback from other locations but decided to give this one a try and so glad I did! I look forward to getting started!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mo Zandkarimi
15 years ago I tried American Laser for treatment on my back. 2 years of session and pain thinned it. So when Maggie reached out to me all these years later I was skeptical of trying it again but trusted her After 1 session of painless hair removal with Anita, my hair follicles were killed and hair was removed! This was about 4 weeks ago. I’ve been waiting for it to grow back and it hasn’t. It feels like magic but it genuinely works! I’m excited for my touch up rounds to see if there are any patches left but it is worth trying! Staff was and is amazing. Very kind and make you feel welcome. I’m glad Maggie called me to re try laser hair removal!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
David H
Spoke with maggie, She is amazing! She goes the extra mile to ensure clients are happy. I highly recommend this store!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Tina Hoang
Kayla was was fantastic. She listened to all of my concerns and she nailed it. She is super friendly and personable. I recommend her to anyone.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rahma Din
Jordan was amazing! The signup process was smooth, she was so patient and welcoming. Was able to answer all my questions and help me understand the process of laser. The tech they use is medical grade and is said to be for all skin types so I feel super comfortable about it even more. Cannot rave about her enough though thank you girl!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jessica Sousa
Love this location! The ladies are so nice and helpful.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Evaniece Rolland
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ryan Heinrich
Very impressed with the quality of service. Excited to see the results.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nelly Calvo Bermudez
I have Been coming into Lazer away for the last six months and Nurse Dasha has been the most superb nurse there! She is always calm and kind, and makes sure I am comfortable. Thankyou so much Dasha! I look forward to my next IPL appt with you. Thankyou for your expert care that I trust. This photo is makeup free and right afterwards my IPL treatment! Yay!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Carly Grindell
Dasha is wonderful! She’s knowledgeable, kind, and always makes me feel comfortable during my IPL sessions. She explains everything clearly and is someone you can trust to do a great job. Highly recommend her at LaserAway in Santana Row. Also, I have to add that Anita is a dream! I came in for laser hair removal and she instantly remembered me and even the conversations we had last time. She’s so warm, upbeat, and makes the whole process feel easy and luxe. So efficient, professional, and I always leave feeling so well taken care of. If you’re booking at LaserAway, ask for Anita—you’ll walk out smooth and smiling.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Elaine Roselle Aban
Absolutely amazing staff and nurses. Clean facility and great vibes. Not to mention the results, which are unbelievable - I cannot recommend enough! Thank you!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Neda Saleh
Jill is the best! Super sweet, thoughtful and good at what she does!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Blanca B.
Good morning, I would like to express my sincere appreciation for the nurse who cared for me yesterday. Kayla was incredibly patient and attentive throughout my treatment. It’s clear that she approaches her work with dedication, empathy, and a true passion for what she does—qualities that are not always easy to find. Thank you so much for your excellent care.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Irmgard Hutson
Jenn is a very positive and professional person. She waited patiently for my response. Thank you Jenn. 😊 have an amazing day. Ingrid.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Helen Gertz
I’ve had such a wonderful experience at LaserAway in Santana Row! Every visit has been smooth, professional, and genuinely enjoyable. Nurse Dasha is absolutely fantastic—she’s incredibly skilled, gentle, and takes the time to explain everything so I always feel comfortable and confident with my facials and Botox treatments. I really trust her and have seen great results. A big shoutout to Maggie at the front desk as well—she’s been so helpful and kind from day one. She always helps me find the best deals and makes scheduling super easy, even with my busy calendar. Her friendly energy really adds to the welcoming atmosphere of the clinic. Overall, the whole team is warm, professional, and truly committed to great patient care. I highly recommend this location if you’re looking for high-quality aesthetic services and a team that genuinely cares!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Beemyupscottty
There’s a quote I’ve heard, “To be loved is to be known”. I didn’t expect to feel that in a place like a laser clinic, but here we are. The womyn at LaserAway Santana Row don’t just perform treatments, they see you. They remember things. They ask how your wedding planning is going, they bring up your pets, they talk music, families, vulnerabilities and somehow even while doing their jobs, they manage to share little parts of their own lives too. That kind of connection takes energy, presence, and care. I’ve had laser hair removal on my legs, bikini area, underarms, and upper lip, as well as Clear + Brilliant treatments to help with ingrown hairs and infections from them. The results have been noticeable with finer hair, fewer ingrown, and clearer skin. I’m thinking about microneedling for my acne scars. But what keeps me coming back isn’t just the improvement, it’s the feeling of being welcomed, known, and never judged. At first, I was intimidated. I imagined Santana Row to be polished and maybe a little out of place for me, but what I found was warmth and humanity. Brenda, Dasha, Nicole, Sonia, Aimee, Darin, and especially Evaniece, “thank you”. You’ve created a space where being vulnerable is okay. Where showing up as I am (anxious, late, forgetful, tired, uncertain) is met with grace and kindness. If you’re someone who’s ever felt nervous or unseen walking into spaces like this, I want you to know, there is a place where you can feel both taken care of and truly cared for. This is that place. I hope these womyn know how much their small acts mean, and that they feel as supported as they make the rest of us feel. lastly, please be kind to the staff. I’ve overheard people speaking to them harshly when I’m in the waiting area. They’ve always been composed and handled it, but I was getting ready to intervene. They’re human and they go above and beyond every day to make people feel safe and cared for. They don’t deserve to be yelled at, ever. Periodt.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Brittney Moseley
BEST EXPERIENCE EVER! amazing and friendly staff inside and outside of the room. I look forward to seeing everyone ever 6 weeks for m appointments. Quick and easy hair removal treatment. They know you by name so the experience is that much better. Love it here! 🫶🏽🫶🏽
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Brooke Kellicut
Kayla is amazing! She makes me feel so comfortable with any treatment. I highly recommend!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Tea Sites
Jordan G. Was my representative and if I could give her 10 stars I would!! From the beginning she was very warm and responsive. I understand she’s probably working with multiple clients and having to juggle her time, but she was great at making me feel supported. She showcases her passion about the line of work she does, it didn’t feel transactional at all. Unfortunately, I wasn’t able to do services right now due to my current injection medications/health status but LaserAway was very understanding. I didn’t move forward afterall but I’m hopeful in the future I’ll come back and would like to work with Jordan again! Thanks LaserAway!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kayla Brasfield
Evaniece has been the BIGGEST help! From helping me pick out the right package all the way through my visits. I would highly recommend to ask for her assistance prior to purchasing blindly! She will work with you to get you what you are looking for!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Indira Castellanos
Evaniece is an amazing Patient Care Coordinator at LaserAway! From the moment I walked in, she was welcoming, professional, and incredibly knowledgeable. She took the time to answer all my questions, explained the process in detail, and made sure I felt completely comfortable with my treatment plan. Her kindness and expertise made my experience seamless and stress-free. If you’re considering LaserAway, I highly recommend working with Evaniece—she truly goes above and beyond for her clients!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jacqueline Nguyen
I just want to take a moment to appreciate Jenny at the front desk of Laser Santana Row. She is always so polite, friendly, and professional, making every visit a pleasant experience. Her warmth and knowledge create a welcoming atmosphere that keeps me coming back for treatments; I’m sure other clients feel the same way! Excellent service overall. Thank you, Jenny
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Samantha Díaz
Jordan was absolutely amazing!! Her amazing communication, kind heart, and caring nature really made me feel comfortable and confident throughout my experience.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ankur Thapar
I’ve had a very positive experience at Laser Away! The staff is professional and knowledgeable. The laser treatment has been quite effective, and I’m already seeing good results. A special shoutout to Jordan, who truly goes above and beyond! Not only is she incredibly kind and patient, but she also takes the time to find the best financial options for patients, making treatments more accessible. Jordan is always willing to answer any questions, ensuring a smooth and stress-free experience. If you’re considering laser treatments, I highly recommend Laser Away.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dash Black
Jordan was super helpful in booking my rosacea treatment. It’s hard to find a good deal with nice people in the Bay Area but I’ve been getting my IPL with laser away for over a year now. They explained how to safely treat my rosacea and weren’t pushy about their cosmetic options.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Blanca Fiorella Berti
Anita was one of the best professionals on the staff, with a lot of patience, love, communication at all times, thank you very much and I congratulate the chain.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Heather Munoz
I have been going to LaserAway for several years now and I was lucky enough that Jordan was the one that set me up with my membership and provided detailed information regarding all treatments that matched my needs. Her customer service is consistently outstanding, exceeding my expectations every time. She is the perfect example of someone who is compassionate about helping others reach their skincare goals. Jordan makes everything extremely easy and convenient for myself as far as booking appts goes, providing information/answers to all my questions and making sure I’m always taken care of during my treatments. I love that she will always check in with me via text or phone to see how my appts went. I have never met a more genuine, kind-hearted and sweet person in my life! She is honestly the BEST! Jordan is the main reason I continue to get services done at LaserAway. THANK YOU JORDAN! 🤍
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alice Barajas
Thank you so much Jenn! I’ve been wanting to sign up for laser hair removal since I was a child and I’m now finally in a financial position to afford if and I have Jenn to thank for the effortless sign up. I told myself I was going to gift myself this for Christmas and put in my information when Jenn called me shortly after at 8:30 pm at that! I was worried I was going to struggle finding the time to schedule a consultation but her late night availability made things move so much faster for me. She helped me sign up and get everything squared away so easily. I’m ready for this next chapter and I have Jenn to thank for this.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ashwini Bartolucci
Everyone at Laser Away is so friendly. Nurse Kayla especially was so kind and gentle throughout my session. She eased my nerves and was constantly checking in with me to make sure I was comfortable throughout the session. Kayla is just how I want every nurse to be: professional, gentle, empathetic, and comforting. Thank you bunches Kayla! 🙏🏾
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jennifer Eneriz
Always have had such a positive experience here! After almost reaching the end of my first treatment, decided to add more thanks to Darin’s help. She was kind and relatable, shared her experiences with the treatments, and just super helpful in answering my questions so I could make the best decision with moving forward with added services. Thank you, Darin! Shout out to Sonia for being an awesome technician there as well!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Cassandra Young
Aimee is amazing! I went in nervous and full of questions. Aimee helped me choose treatments that worked for my goals, schedule, and budget. She was super friendly and patient with me. Thank you!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
T. Deaun E.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
janell janell rolland
Although I did not make a purchase this time around I just wanted to express the awesome customer service I received from Evaniecee, I hope I spelled that correctly. She was very knowledgeable about the products, and was so friendly. She did not try and force me to buy all these items like car salesman's do but answered all of my questions and did not get annoyed with me because I had a lot to ask. Hopefully when I decide to get my hydro facial, she can assist me again. Thank you for your kindness.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jake Gilmont
I had an exceptional experience with Jordan! Right from the start, she took the time to really listen to my needs and concerns surrounding the treatment I was seeking. Her depth of knowledge was impressive, reflecting her extensive education and understanding of the subject matter. It’s evident that she’s incredibly passionate about her work, and it inspired a sense of trust and confidence in her expertise. I left feeling informed and empowered, knowing exactly what steps to take next. I’ll definitely reach out to her for any new areas I’m considering treating in the future! Highly recommend her to anyone in need of professional guidance and care.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
ray cruz
Thank you, LaserAway for treating me so well! But even a bigger thank you to Jordan, for taking so much time to help me find what I needed. I look and feel amazing 👏
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ankita Goswami
I had a great onboarding experience with Jordan, she was technically sound, incredibly sweet and patient in answering all my queries and also taking my personal requests. I am looking forward to my appointment.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jessica
Friendly staff and every procedure has great results. Jordan always keeps me up to date with the latest deals and answers any questions I have! Have been coming here for years and won't go anywhere else.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Liyah Ramirez
I love the service jordan gave me, she communicated great with me. Explained everything well for me. I can not express how much she helped me.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ashley Rodriguez
I have had a wonderful experience at Laser Away and Jordan is over the moon helpful with any and everything you need! The staff is super friendly, helpful, and knowledgeable making it a productive and relaxing experience. I highly recommend this location for any of your needs!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Anisha Benjamin
Kienna went above and beyond to provide me with the best customer service possible. She was very patient and listened to all my concerns. She was very honest and kept the relationship professional all while being transparent about the services offered. If i could id give her 10 stars.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kyle Vliet
My experience with Laser Away has been nothing short of amazing. Jordan is not only very knowledgable, she also makes you feel heard throughout the entire process. Her professionalism and passion is truly unmatched! I'd recommend anyone interested in feeling good about themselves to reach out to her and LaserAway when you're ready. Best self care choice I ever made!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Anita Chen
LaserAway San Jose is an absolute gem! From the moment you step inside, you're greeted with a warm and professional atmosphere that immediately puts you at ease. The entire team is incredibly friendly and attentive, ensuring that every visit feels personal and seamless. The clinic itself is spotless, with an immaculate attention to cleanliness that makes you feel completely comfortable. A special shoutout to *Eva*, the most joyful receptionist I've ever met! Her radiant smile and positive energy are contagious. She goes above and beyond to make every client feel welcome and valued. Eva’s genuine kindness and upbeat personality are the cherry on top of an already exceptional experience. If you’re considering any treatments, look no further than LaserAway San Jose. Professionalism, friendliness, and top-notch service are guaranteed!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Arpita Chugh
Thanks to Lorena R who really went above & beyond to explain the procedure and helped me to choose the right plan. She made me really comfortable as I was very skeptical about deciding on this. She helped me to choose right package for hair removal and facial. Lorena had been amazing so far with scheduling and completing the registration. I am excited for this treatment to start. Thank you Lorena and I wish you the BEST and Stay blessed always!.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nina
Great experience! Friendly and professional staff from the moment you walk in. The atmosphere was comfortable. My appt was with nurse Sonia. She was great and talked me through everything to ease any nerves I may have had for my treatment. She often checked in to make sure I was comfortable. Looking forward to coming back and possibly adding other treatments. 🤗
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rahul Chugh
Lorena was really great with explaining all the options and working on different quotes to make sure that my wife gets best out of the investment. We were reached out by multiple team members but the way Lorena R explained and make sure we are satisfied with the answers and all our queries had been taken care of. My life is really looking forward to start the sessions and see the benefits from this treatment.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nicole Eaton
Amy & Eva are just amazing and extremely detailed. They were patient with me and helped me get started with what I needed. Although they are pricey, you get what you pay for! I highly recommend
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Carlos Hernandez
Asia went above and beyond explaining to me the whole procedure and made me feel very comfortable going forward with the whole thing. Not only that but also explained everything in such of clear way as well as guiding me through feeling all the paperwork. She was so amazing that to this point days later I still get smile when I think of how wonderful she was with helping me out. Thank you Asia and I wish you nothing but success ALWAYS.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
All Care for Elders & Seniors
Janet, the nurse was amazing.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shahlla Sherzoy
The Bay Area, San Jose location has excellent customer service experience and the best Director, Eva, and nurses that I’ve become across in the many years that I’ve been doing Botox. I love the work they do and they are friendly, compassionate, and caring, especially Eva. This location promotes with customer experience should be like in a service oriented business.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Elizabeth Dela Cruz
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Katie C
I have not attended this office location. This review is for Vanessa who oversees both the Santana Row and Los Gatos locations. Vanessa is simply awesome...she helped me get set up for some Cool Sculpting sessions which was no easy feat! Due to issues on my end the process took much longer than expected and Vanessa was patient - super helpful - and quite frankly hilarious throughout the entire process. As someone who works in the customer service field and puts their all into client relations - I really appreciate Vanessa and want to recognize her for her stellar stand out customer service skills! I was initially nervous to have a consultation but after working with Vanessa I feel much more confident in my ability to move forward with LaserAway / CoolSculpting collab. Thank you again, Vanessa! <3
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rocio Becerra
At San Jose -Santana Row location All the staff were friendly offered coffee and water. Our injector Janet RN was absolutely fantastic, (I’ll take 14 of her). She was very thoughtful and kind. Made me and mom both feel beautiful and cared for. Thank you Janet!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jimmy Feng
Jennifer was very helpful and they are all very professional and experts properly taking care of my needs . Definitely recommend this place for people wanna to look brilliant 💜
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
belle g
Amazing customer service experience. The best of the best!! Mateo knows exactly how to handle any situation coming their way!! <3
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Abraham Rosado
the customer service is outstanding can't wait to get started thank you to Mateo for getting me booked and ready to start
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alex Lobman
LaserAway is efficient (no double appt bookings), friendly, and professional. I always feel like I'm in trusted hands which is critical when getting Botox injections. I highly recommend them!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Xavier
Just set up my first appointment, looking forward to it because Mateo was extremely helpful throughout the entire process. He was extremely patient and took his time to ensure that I felt comfortable and that I understood the process. Communication was just 10/10, has plenty of humor and made sure my next steps were clear. Let’s see how CoolSculpting goes!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Avaria Vega
Amazing staff with a very clean girly feel. Which I love. I wish i remembered everyone's name so I could mention them personally but it was my first time and I will update this review. Well I had laser hair removal and botox (first time) and the woman administering the procedures was so funny, nice and professional it truly felt like she was one of my girlfriends doing the procedure. Very comfortable with the staff like we already knew each other. Great staff at this Santana Row location. Thank you for helping Stella get her groove back. I can't wait to go back for my follow up treatments I will post pics of the before and afters when i update.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
J Nguyen
I had a fantastic experience at LaserAway Santana Row yesterday! Stephanie (or Tiffany, I'm not entirely sure of the name) performed my Clear and Brilliant treatment, and she was exceptional. Her professionalism and expertise were evident throughout the session. She made me feel comfortable and thoroughly explained each step of the procedure. My skin already feels amazing, and I can’t wait to see the full results. Highly recommend her and the team at LaserAway!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jessica Ramirez
Mateo was so very helpful and kind! He made me feel comfortable about the procedure process, also explained what they have to offer for the future which is amazing and certainly considering it! I’m looking forward to getting my first fills and experience! Thank you Mateo for being my consultant can’t wait ❤️
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
M D
I am so grateful to have met Jordan in May of 2023! She took the time to listen to my concerns, validated my feelings and convinced me to take that leap to invest in myself! The extreme weight gain from my 2 pregnancies destroyed my once fit and curvy body. Though I was blessed to have my daughters, I was depressed and devastated that I could not shed the excessive fat from my torso, despite eating nutritiously and exercising regularly. Thankfully, Jordan came to my rescue! She was able to empathize with my dilemma and confidently recommended Coolsculpting and Thermage. Both of these interventions definitely transformed my body beyond what I had expected! I am looking forward to getting back into my favorite jeans and timeless outfits that I have not worn in years! Thanks again Jordan and to all the RNs who had treated me with excellent care and kindness! I hope LaserAway is doing EVERYTHING to keep them HAPPY!!! :-)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Brianna Simpson Cleric
I got a really great deal on my Botox pricing and love the staff! Everyone is super sweet and knowledgeable. :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lucy Vogt
I got the chance to talk to Mateo and he was so amazing helping me sign up and upgrading my laser package.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Quynh Pham
I recently had the privilege of receiving exceptional service from Maggie and Kate at LaserAway, and I must say that my experience was nothing short of outstanding. From the moment I walked through the doors, I was greeted warmly by Maggie. Her friendly and approachable demeanor immediately put me at ease. She listened attentively to my concerns and requirements, ensuring that she fully understood what I was looking for. Maggie's extensive knowledge of the laser treatments offered by LaserAway was evident as she provided me with in-depth explanations of the process, as well as the potential outcomes. Maggie's professionalism and competence became even more apparent as she guided me through the appointment process. She efficiently scheduled my treatment and addressed all my queries, leaving no room for confusion or uncertainty. Her attention to detail helped create a seamless experience, emphasizing that customer satisfaction was her top priority. On the day of my appointment, I was introduced to Kate. Kate exuded an air of confidence and expertise that instantly put me at ease. She carefully explained each step of the treatment, ensuring that I was comfortable and well-informed throughout the entire process. Kate's thoroughness and precision were evident throughout the procedure, and she skillfully executed each task with utmost care and professionalism. What sets Maggie and Kate apart is not only their exemplary technical skills but also their genuine care for their clients. They consistently checked-in to ensure I was comfortable and that my needs were met. They went above and beyond by providing after-care instructions and recommendations to maximize the effectiveness of my treatment. The overall atmosphere at LaserAway was remarkable. The facility was impeccably clean and well-maintained, and the entire staff demonstrated an unwavering commitment to customer satisfaction. Maggie and Kate's dedication to their craft is truly commendable and their passion for helping clients achieve their desired results is evident in every interaction. In conclusion, I highly recommend Maggie and Kate at LaserAway for their remarkable service, professionalism, and expertise. Their exceptional customer care, combined with their vast knowledge and skill, made my experience memorable and enjoyable. Without a doubt, I will be returning to them for any future laser treatments, confident that I will receive the best care available.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
deanna Shelton
Best customer service ever! I was so lucky to connect with Mateo! He explained how laser hair removal works and how it's long lasting. I'm looking forward to my first treatment! Thank you Mateo! ❤️🙂
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nathan Maddy
Nice atmosphere, friendly helpful staff
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nayeli Acosta
Best experience ever!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dominique Alexander
Laser Away San Jose is amazing. I was nervous about laser hair removal, but Lydia is wonderful and she made me feel really comfortable throughout the entire process. She talked to me through everything, let me know what to expect, and I want to work with her every time because she really built the relationship with me during my appt. Not only was she knowledgeable but she execute flawlessly. I really enjoyed working with Lydia. Taylor at the front desk was so helpful and she went above and beyond to pair me with the perfect person for me to work with. She gave me a lot of info to get me prepared, and Taylor and Lydia made laser hair removal a great experience for me. Thank you so much!! I cannot express how wonderful the San Jose team is!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Victoria Engler
Mateo was a joy to speak to for my first over the phone experience with LaserAway! He set high standards with his communication skills, his knowledge of my upcoming hydro facial appointment! Very courteous, kind and respectful. A complete gentleman and bright spirit!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sergio Nava
Mateo was amazing! He explained everything in detail and answered all of my questions! He was very efficient and kind. He was able to work with my schedule and move things around to get me booked exactly the way I wanted. Service unmatched!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mariel Asproulis
the staff is very friendly and inspires confidence. the clinic is clean and the procedure fast. the staff explains the procedure and is willing to answer all your questions. the procedure was painless and I have had no irritation or itching
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Esmeralda Gil
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Justin L
Come, as you are, leave as you want to be! I recently started my Laser Away journey with laser tattoo removal, and I have been blown away by how kind and caring each person I’ve interacted with has been! Some of the procedures may seem a little daunting when you’re talking about lasers and needles, but they really took the fears away in their detailed explanations. Questions are met with real answers, and honesty where necessary. When I expressed concern at cost, I was met with options that fit what I was looking for, and ways to achieve the results I really wanted on my terms. Above all, I was so relieved to not feel judged. There’s an ingrained culture of understanding, and it really shows. People can truly feel safe to come here as they are, and leave transformed.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lina Yoo
I had an awesome experience at LaserAway in Santana Row for laser tattoo removal! My consultant Mateo was amazing and so helpful to answer all my questions and made sure I got the perfect r package for my needs and was able to book me in for the next day. And my nurse Kelly was also super professional and amazing and I was in and out in less than 5 min!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Wayne Smith
Appreciate the ability to get me an appointment same day! Staff is very pleasant helpful. Overall great experience. Thanks 😊
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ade Mor
(Translated by Google) Very nice, friendly, clean place, the girl was very professional, everything was great. It's my first session and everything went well. (Original) Muy bien amables limpio el lugar la chica muy profesional todo muy bien es mi primera sesión y todo bien
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Bonnie Pattee
I've been going to Laser away since 2018 for both lip fillers and botox treatment and I can say that my results every time has been amazing and excellent quality work. The ladies at the front desk and the women who conduct my treatment do amazing work every time. I recommend laser away to anyone looking for similar treatment. Thank you Laser away!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jenny Price
The BEST PLACE for laser hair removal and anything aesthetic! The people who do your services are all nurses so you are in great hands. The two ladies at the front desk were so helpful and nice in setting up my appointments and getting me a package! I can’t wait for my next appointment!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Meg Shong
Mateo Tubianosa helped me out and was seriously the best customer service agent I've ever met. He is so kind and helpful and accommodating. I highly recommend.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jasmine Tao
Easy to book the appt. Never wait too long on the phone. And they are willing to issue the refund to you. Compared with Ideal Image, LaserAway is so much better.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Raquel Montoya
My nurses have been fantastic! Kind, knowledgeable staff, and always welcoming. I am very happy with my experience.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kim Brunner
I love the folks t Laser Away in San Jose! They are so friendly and caring! I highly recommend visiting the Laser Away in San Jose, CA.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dustin Storey
I have gone to LaserAway for many years for my Botox. The scheduling team (Krystal) is so friendly and efficient. I have gone to both the Santa Row location and Palo Alto location and they are both outstanding. I highly recommend them!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Vanessa “Princess” Knight
I went to different consultations from different places. The only one that answered all my questions. And let me know about the service and prices was Laserway. The workers called and check up on me a couple weeks later. I thought that was nice of them. I got lip filler done for the first time. LOVE it that I got 2 more with one free!!! The workers are doing a great job. They know there stuff. Everyone is so friendly and nice. I can't see myself going anywhere else. Laserway for life. 👍🏼👍🏼👍🏼
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Katherine Orlando
I had the Clear and Brilliant (facial laser treatment for my stubborn Melasma and hyperpigmentation) and I couldn’t be happier with the process and results so far! The staff was welcoming and professional. All of my MANY questions were answered by knowledgeable and experienced clinicians (who have also undergone the procedure). The booking process was ridiculously easy and efficient. The website is easy to navigate and intuitive. I was not pressured into buying products I don’t need. The procedure itself was not painful and other than a tiny bit of redness the following day (which is to be expected), I had no unwanted side effects. They took great care of me and they’re fantastic at what they do! I’m looking forward to booking other services (such as laser tattoo removal). No complaints whatsoever! I’d recommend LaserAway to my closest friends and family.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sandra Champagne
Great customer service.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lindsey Gilbert
I love coming in to see the beautiful ladies and am always treated amazingly! Taylor is my favorite person to be greeted by and cared for; her personality is genuine and kind. She’s always organized and professional which is why I only allow her to handle my treatments and scheduling. Kelly executes my treatments with precision and is very thorough. You can not go wrong with these two at this location. I wouldn’t ask for a better experience.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lisa Cendjeas
The best customer service. Professional staff, friendly, checked me in quickly. The RN was excellent, explained everything in great detail. The laser removal was pain free. So happy with the whole experience.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lorena A
(Translated by Google) Thermage facial treatment (Original) Tratamiento facial Thermage
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Linh Do
I got their Clear and Brilliant treatment and it has really helped my skin and makes me feel more confident. The nurses I have had are very kind and the front desk is always helpful. I am now looking into other laser treatments for my daughter.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Miranda Civelli
Very happy with my results and service at LaserAway. My husband and I both have been coming to the Santana Row clinic for quite some time now.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Eian Civelli
loving my results so far! The Santana row location has been very kind and accommodating. will be recommending to my friends and family”
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shelley Mitchell
The staff provide tremendous service and the treatments have taken years of sun damage and stress off of my face. I feel young again! Thank you Laseraway.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
emma moyer
I get the Clear and Brilliant laser facials at Laser away and I love them! They truly have made a huge difference in my skin. It takes time, but after the 6th or 7th session my skin completely transformed. I got the 12 set package of treatments and it wasn't cheap, but I am treating myself with these treatments...so the cost was worth it for me. I also got the treatment package on one of the really epic crazy sales that LaserAway has, so I got to save a lot of money there anyway! I am now at 10 sessions with 3 left to go (I got a freebie facial) and my skin is looking amazing. The staff at LaserAway is also super sweet and I have always had a great experience going in for my facials or rescheduling!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Adam Hays
Always nervous going to do this type of procedure. The staff was amazing and told me exactly what to expect. I met several staff, and they were all smiles and treated me very warm. Would definitely recommend “Laseraway”!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Silvia Andrade
I am at a optimal weight and exercise at least 5 times a week and yet, arm fat is there. I decided to get CoolSculpting and it was worth every penny. Within 2 weeks I could see the difference and that was my first treatment. Great customer service and knowledge about the procedure from both technician and the salesperson. If you have that bit of stubborn fat, do yourself a favor and try it. I feel a boost in confidence I haven’t felt in many years.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sierra Valenzuela
Jade helped me through the whole laser hair removal process, I was nervous but she made it so easy to book and answered all my questions before making my appointment, and I’m so happy with my results so far! Love this location :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Annalisa Camarillo
Friendly staff. Quality service. Would recommend.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Luz Cuevas
Great customer service. Brisa is very professional, answered all my questions and concerns, made me feel welcomed. Will definitely recommend others. Prices are affordable and awsome. Can't wait to get my hair removal done 🙂
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Roula Aldimassi
I was serviced by Kathryn today and she was the most sweetest, most loveliest nurse I have encountered at LaserAway, Santana Row! She was always checking on my well-being and ensured that it was a good experience for me. I wish more nurses were as kind and gentle as she was.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mamta Panchal
helpful staff! i missed my appointment once but they gave me a new one on the same day :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Courtney Barcelone
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
V Reyman
I’ve had about 7 full upper body laser sessions at this place over the past two years. Every time I get a different nurse. But I must say all of them have been nice, friendly, sensitive to my needs and knowledgeable. As far as hair removal results overall I am happy with the results but initially I had higher expectations which were not necessarily realistic nor scientific. I still grow hair on some parts of my back or chest or arms but believe me, it’s nothing like it was three years ago!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Veronica Gonzalez
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
David DeYoung
Great staff. Doing IPL. Very attentive to your comfort zone. Asks the right questions to best serve each individual.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Laura Colunga
Always a great experience at Laser Away! Thank you Rachel, for the service, and thank you Austin, for always taking care of me!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Bradley Yob
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Hilda Bocanegra
The service is excellent, very kind and knowledgeable staff.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Deepika Raina
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Adele
1/28/2021: Had to come and edit my review! BEST LASERAWAY location! Christina at Santana Row Laser Away is beyond informative and helped me set up financing so easily over the phone for my future appointments. She had me very excited and full of laughs! Almost as if I was talking to a family member. Beyond Amazing staff! So informative and nice! Miranda in the front is so so welcoming and nice!! Love her. As well as Kelly who performed my treatment. Both made my experience most memorable
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sarah Helwig
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
tasnim said
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
chandana prakash
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Yaritza Ramirez
I am so happy with the results!!! The staff, have made it into a amazing experience due to them being super nice at all times. It’s about to be a year that I have received their services, and let me tell you, I have never encountered any rude moments with any staff member. Highly recommend this place and their services.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
greatchelly
Great clear and brilliant treatment always.Staff are so pleasant and my nurse is awesome.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ruby Carrasco
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lizette Rocha
The staff at LazerAway are awsome. The front desk employees are very kind, efficient, and respectful. The nurses there are AWSOME, and very professional. I especially like Rubi, she is Great. Overally, my experience has been great, highly recommend this place.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Amanda Faith Madarang Vistro
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
elinor b.
Wonderful, personable staff; they always have such a positive and attentive attitude, and treat their work with just the right amount of seriousness and fun! I always look forward to walk through LA’s doors and receive nothing short of exceptional treatment!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Hilda Kanon
Rachel was very professional, prompt, and friendly.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
W Hanson
I've been going to LaserAway for over a year for a variety of needs. No matter what I've had done, the staff has been amazingly knowledgeable and friendly. I always look forward to my appointments.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Trang Nguyen
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alexa Francis
The staff members are all so nice!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
afnan
It's really good
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mariah A.
Great results, wonderful staff. Would highly recommend! Thank you laseraway 😊
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
lanh pham
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ashley Argueta
Great experience!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
bahareh bakhtiari
Nice staff, easy to find parking, good results after laser therapy.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dominique
Honeybell and Heather are amazing!! They both are so thorough and the best to work with.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ishwarya Kanmani
Neat and clean and Friendly ambience 👍
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kelly Nemiro
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nicole Toscanelli
I've been going to LaserAway for the past 4 years for my Botox and the past year for Laser hair removal. They do an amazing job on both! The staff is soler friendly and knowledgeable. Prices are fair and results are top notch. I highly reccomend to anyone.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nina Hourani
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Cathy Pasek
Laser Away has convenient hours and skilled practitioners. Their San Jose office is located in beautiful Santana Row which is convenient for me. I highly recommend Laser Away.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Joni Policy
The staff was very kind & knowledgeable. Its very clean & inviting. I have recommended this place to friends & will return in the futer.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Khristine Quibilan
I have been going to laser away for clear and brilliant treatments for 1 year and a half now and I LOVE my results. I have always had problem skin and issues with acne and acne scarring and getting bi-monthly or monthly treatments along with topical medication that I get from my dermatologist has made a HUGE difference. Now I get compliments on how bright and smooth my skin is. Never in a million years would I have thought that someone would ever say that I have "good skin". Friends and family definitely notice the difference and ask me what I'm doing and I always tell them LASER AWAY. What I really appreciate with Laser Away as compared with other places is that the people that do the treatments are usually nurses, if not all of them. The nurses are quite knowledgeable so they are able to advise me and work with my prescribed face medications so I can have the most safe and effective treatment possible. Everyone is really nice and friendly from the front to desk staff to the nurses. I highly recommend you check them out, tell them I sent you ;)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Manmeet Setia
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mary Aleman
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
harish krishna
Good treatment, but bit expensive and time consuming..!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Melissa Pelaiz
The service is excellent !! Adrianna is amazing and so friendly!!!! Ive only has 1 bad exprerience with a worker but haven't seen him in a while . Without him there their customer service is 5 star service !!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Veronica Ramos Mares
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Josephine Luna
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
paul rodriguez
I love this place. That are really nice and friendly when I go for my appointments also I will always recommend this place
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Paula Myers
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Rick Gagarin Jr
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sherry Bagheri
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
lori rush
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Zainab Muthafar
Got my facial hair laser removal there. Absolutely worth it. Be sure to go there whenever time they have discounts (sometime they have a great ones). I thought at the beginning that I wasted my money, but now I realized how much money I'm saving with less face waxing. Very welcoming reception and a nice staff. The rooms are clean and private for each customer. Will go back soon for more laser removal :)
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Benjamin Javier Sandoval
100% good
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Raz Kh
I have done several treatments in there and I’m really happy with their job. I did hair removal two years ago, and I can say after these 2 years maybe only 5~10% of the hair is back. The rest is as clean as a baby skin. I’ve done cool-sculpting around my tummy and flanks and I liked the results. And the botox I have done there, looks really naturally and I’m happy my face doesn’t look like a plastic doll. I strongly suggest this clinic to whomever is looking for these treatments. Also I’m aware they do many more different treatments in their clinic.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mimi R.
Nina the front desk person was so friendly! It was my first time and wish I would have been told that it felt like a bunch of little pinches when the laser worked, but overall a good experience!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Delaney Shultz
TLDR; I think it’s pricey but it’s convenient for me and the treatments appear to be effective so far. See details below: PROS: Overall, I’ve had a pretty good & simple experience. The front desk is kind and I really like Nurse Anita. The cooling technology with the laser treatment is great, significantly less painful than when I had tried laser hair removal a long time ago. The location is very convenient for me and the staff is flexible with scheduling times. After I think it’s been 3-4 sessions now, I’ve noticed a significant reduction in hair growth on my legs, and some reduction in my underarms and Brazilian areas. I can update this review once my treatments are complete. CONS: Unfortunately there’s often a bit of a wait from your appointment time to when you get seen by the nurse. For me this has ranged from 10-45 minutes, longer if it’s during a busier time. I booked a Brazilian, legs, and underarm under a major promotion,~$3,200-3,500 to be transparent. This then granted me some credits that I used to add lip/chin with another discount deal later on ($100 out of pocket + $200 credits). The total price is on the higher end of laser hair removal pricing, even with the discount. I did appreciate the team’s effort to bring down the cost when I was considering the purchase.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Pari K
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Edele A
Great service and good experience overall. They are very professional when it comes to solving some issues. Mostly, I like my result. Thank u!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Susie Barrera
My experience here has always been great and I’ve been coming for 2 years doing several different procedures. I would definitely recommend. Only reason this time it wasn’t 5 stars was because I had to wait 30 mins past my appointment time
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Bea Gonzalez
I have been coming to Laser Away for about four years primarily for hair removal and maintenance. I love that for their facilities are very clean and her staff is very open and pleasant. I had tried laser removal at three different places prior to Laser Away. They were all ineffective and extremely painful. Laser hair removal is never exactly painless, but it is certainly the most comfortable at Laser Away. The only complaint I have is that rescheduling is not always that easy. Laser Away is so popular that they're always pretty heavily booked. You must usually book weeks in advance. It's just a bit difficult if you have unforeseen circumstances that come up and you need to reschedule on the fly. The wait can sometimes be long enough that you miss your optimal time window for the best result. Although I get my Botox and dermal fillers elsewhere, I do love that Laser Away offers all of these services and much more. I most definitely recommend Laser Away to all my friends.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alejandra Moran
The experience I've had at laseraway has been good. The very first time I had a treatment done in Santana Row, there was a young lady that was reviewing all the conditions and asking questions that I had to answer in order to proceed with the laser hair removal. It wasn't the actual nurse who was treating me, but a different lady walked into the room to repeat the exact same questions the nurse first asked me. She did not sound like she wanted to be there. She wasn't even giving me any sort of eye contact and when she was, her face expression was rude. She made me feel uncomfortable and unsure if this was the right fit for me. Which is why I changed locations to Mountain Veiw. This new location has been great so far, however the last time I got treated, my skin got burned and it didn't heal until 5-6 days afterwards. I mentioned it and they didn't seem to care much.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dipti Liya
All and all really good customer service and treatment. I would recommend to anyone.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lana Shay
I love the results their lasers had on my underarms. However, it didn't work well on other areas. This location is good. Horrible parking. Service always depends on laser tech.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Faraha K
The nurses are good and the experience is usually predictable. But God forbid you need to call to make any change to an appointment, then you're stuck. Nobody ever picks up. - They cancel your appointment coz they have issues with their equipment and ask you to call in to reschedule, nobody will pick up. - They have a system issue and ask you to call in to schedule, nobody will pick up. They push you to download and use their app , but I don't want another app on my phone just for scheduling!! Just answer the phone pls!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Chien J
I previously had a Thermage session at LaserAway San Jose and was really happy with the results after a few months, so I went ahead and bought another Thermage treatment along with a microneedling package I scheduled my Thermage appointment for this year, but it was canceled just one day before the session. Someone called to reschedule, and even though I mentioned it wasn't a good time for me to talk, she went ahead and booked another slot anyway. Since appointments seemed hard to come by, I accepted the new time, but unfortunately, that second appointment was also canceled just one day before the treatment. It was an incredibly frustrating experience, and I felt like my time was completely disregarded as a customer. I hope their scheduling is as good as the service itself.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Melanie Santibanez
Services and products are all expensive, regardless of what they tell you, they always say they are having a “promotion” and saving you money, that is the hook. The laser hair removal works better in some places of the body than others, the treatment of the hair on the legs worked the best for me, I got full body. The hair is most stubborn in the face and Brazilian in my case. LaserAway is always trying to get customers to spend more and more money on their services. Also, scheduling needs to be improved there isn’t enough availability of appointments or respecting of the appointments that are scheduled get canceled or rescheduled by LaserAway. On one occasion I had an appointment that had been scheduled and showed up to the appointment and it had been canceled and I was never made aware of it. The laser hair removal works on some parts of the body for every person it is different and natural hormones in your body can make the hair grow back in some of the treated areas.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Leo Shan
The workers are super nice ! The big problem is I am always here on time but never gets in on time. The schedule is so booked and people getting 15 min appointments when the treatment takes longer. Spending 1 hour everytime I am coming here. Thats not nice. And I am not the only one to complain here.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mia G
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Nikki S.
Update to response: My big issue is not with the results but with the sales practices :) I would expect honest and accurate information from sales reps without any manipulative or misleading tactics. It’s only moral, thank you. Hope this changes going forward. TLDR; Disappointed by LaserAway’s Sales Tactics I waited two years to post this review because I wanted to be SURE how I felt. I did a fully body laser hair removal with touch up sessions over the last couple years. This review isn’t about the San Jose location specifically (the front desk and nurses there were actually great), but rather about LaserAway as a company — and more importantly, their misleading sales practices. When I first called, I spoke with a sales rep named Jordan. I asked about their claim that laser hair removal reduces “up to 70%” of hair. She confidently told me that 70% was the *minimum* (exact words) and assured me my whole body would look like “the inside of my arm” — meaning smooth and nearly hairless. That was not only misleading, it was flat-out false. I honestly don’t know why she would set such unrealistic expectations — unless it was for the commission. Any time I brought up price comparisons or asked how their technology stacked up to other providers, she would make over-the-top analogies like, “LaserAway is the latest iPhone, everyone else is an old flip phone.” It felt like a hard sell, not an honest conversation. Here’s the truth: LaserAway is overpriced and not meaningfully more advanced than competitors. I could have done two full treatment rounds at SEV for the price of one at LaserAway — and SEV includes unlimited touch-ups in their packages. Meanwhile, at LaserAway, I regularly had issues with appointments being delayed and loyalty points mysteriously disappearing. Also, be very careful if you use their loan provider for financing. The default loan plan can end costing you almost double in interest after 2 years, making an already overpriced service even more expensive. Read the fine print and make sure you understand exactly what you’re signing up for. The treatments are also always on sale, meaning it’s not even a sale. Don’t feel a sense of urgency if they “this 70% is only happening now”, etc. That’s just the regular price. I don’t trust places that don’t post their prices upfront on the website either. On the positive side, the nurses were kind, professional, and much more realistic about what laser hair removal can and can’t do. I appreciated their honesty. And the San Jose facility was clean and well-maintained. The front desk staff were responsive and kind as well whenever appointments were delayed. Occasionally I felt nurses rushed through appointments, but most were thorough. But ultimately, I wouldn’t recommend LaserAway. If you’re comparing providers, go to SEV or another reputable clinic that offers transparent pricing, honest expectations, and better value. Two years later, I’ve seen hair reduction — but nothing close to what was promised. I wish someone had told me then what I know now: I would have been happier with more treatments, touch-ups, and realistic expectations — not sales gimmicks.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
M Sausman
I have an appointment at 11:45 AM today. The text message I received yesterday and the mylaseraway website at this very second even confirm the time. The receptionist here is now telling me that my appointment is at 1:15 PM. My time and resources have been wasted. Positive points: Despite my appointment time being FUBAR, the receptionist was friendly. Negative points: Even after my appointment time was changed without my consent and I showed up for the new 1:15 PM time, I still had to wait around for 30 minutes past 1:15 PM.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Lori Aguas
Clean, fast, knowledgeable and efficient. Edited review. This is the third time that laseraway has rescheduled or canceled my appt. It's crazy to me because my last couple visits took 10 minutes max. I haven't been in in almost 8 months because they are so booked up and cancel at the last minute.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Georgia Walker
Omg..the worst experience..no results botox and got 37 units! then they try to push more on you when you had no results the first time just to get more money. Two of my friends told me this also but I didn't listen. Waist of money! My face looks worse now then when I went in. Complete rip off!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kerstin Torres
Your in and out, but i missed my appointment and i guess they dont have staff there to call patients back to reschedule. maybe they dont want my money lol ill try a different location.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Linh Tran
Got the Tatoo's removal. Was told 10x maybe 2 or 3 more. I just finished my 10x. Now told it's took another 5 to 8x. Want to charge me almost $300 more each time and was told much lower if need more.. I felt I been very mislead.. Be very careful if you need to get Tattoo's removal here. Linh
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Patricia Racine
I wait about an hour past my appointment time most appointments and the service is sub par. Very disappointed with this service and once by credits are up I’ll be going elsewhere. If you can’t make your appointments on time, don’t overbook. I’m irate. My time is valuable and I’m extremely disappointed.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
N Oh
Update: Reached out twice in response to the promising comment below from Laser Away asking me to contact them directly so they could make things right and didn't receive a response. Was optimistic, but will update if they do respond! I truly wish I could write a better review because there were several positive aspects of my experience with LaserAway. The staff was always professional, the facility was clean and sanitary, and the laser treatments themselves were comfortable. Unfortunately, I am quite disappointed with my results. I have spent a significant amount of money on laser hair removal and completed over ten sessions, yet saw almost no noticeable reduction in my underarm hair. I did see some reduction in leg hair, with the same number of treatments. I raised these concerns multiple times throughout my treatments and even showed photos demonstrating the lack of visible progress. The first time, I was told by my nurse that if I showed photos, Laser Away would make it right with complimentary treatments. When I came back, and each time after that, I was instead encouraged by both the nurses and front desk staff to purchase additional sessions in hopes that I would eventually see better results. I trusted that recommendation and spent even more money, but unfortunately, I still saw little to no change. At this point, I feel very disappointed with the outcome given the significant time and money I have invested. I truly hope LaserAway is willing to look into my experience and help find a solution. I did have positive experiences with the staff and facility, which is why I am hopeful that the company will take my concerns seriously and work with me to make this right.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Yaricxa Juarez
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Imana
After multiple schedule and location changes, I took a day off work to make this appointment and traveled to a location farther than the one I originally booked. I arrived early, but 30 minutes after my appointment time, I still had not been seen. When I asked for an update, the receptionist apologized but said there was nothing she could do because the manager was not available. I was then told I would need to continue waiting with no clear timeline. I also requested to cancel my appointment and receive a refund, but the receptionist told me she was unable to process my request because the manager was not available. I understand that delays happen, but patients’ time should be respected. After wasting a significant amount of time and receiving no solution, I left without receiving treatment. Overall, this was a very disappointing experience.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shivang Chordia
They waste peoples times, are never on time, and often send the wrong appointment details, meaning useless visits only to be turned away. Unprofessional and are very rude.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Emily Chen
The first time, I waited 45 minutes from my scheduled time. Another time they canceled my appointment the day before. This time I was late 3 minutes which I called ahead for and apologized, they made me wait 15 minutes in the waiting room before telling me that they had to cancel and reschedule my appointment. They also never followed up with me later that day when they said they would. Overall, the receptionists don't communicate very well and are not very kind. I am not taking my business here anymore because of the customer service.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Maedeh Rahimi
If I could give zero star I would DO YOURSELF AND YOUR MONEY A FAVOR AND STAY AWAY FROM LASERAWAY
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Renzo Fukuda
The receptionist are quite unprofessional and lacked the bare minimum amount of respect I expect in customer service .
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Madi Rahimi
STAY AWAY from LaserAway: Thousands wasted for zero results Do yourself a favor and avoid LaserAway. They charge thousands of dollars but deliver subpar treatments, seemingly designed to force you into buying more packages. Multiple sessions yielded absolutely zero results. Because this happened at both the beginning and the end of my package, it wasn't a timing or "growth cycle" issue. I was promised a complimentary touch-up session to make it right, but when I followed up, they went back on their word. When I requested a partial refund for the ineffective treatments, they refused and gave me nothing but corporate excuses. As a scientist and an engineer, I understand data, variables, and how laser technology is supposed to work. The extreme inconsistency in their treatments makes it highly suspect—it feels like they intentionally under-treat some sessions just to lock you into buying more. Having received excellent laser treatments in multiple states and countries, I know what proper service looks like. LaserAway completely failed to deliver what I paid for. Save your money and go elsewhere.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Spencer Inman
Have you seen the videos of people getting tattoos lazered off where the skin bubbles up and the tattoos all but gone? This service is not that. This is 18 months of little baby zaps that fade the tattoo a little. When the 18 months is up the tattoos will still be there amd they will want more money to finish the job. Its a total scam. That said, the staff at the facilities are polite, punctual, and efficient.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Navdeep Kaur
Consistently disappointing experience at LaserAway. My 5‑minute appointments routinely turned into 45–90 minute waits with little communication or apology, yet they still enforce a $100 late fee if you’re the one running behind. On one visit I left with a visible laser burn and received no follow‑up. The scheduling feels overbooked and rushed, and the premium prices don’t match the level of professionalism or safety I expected. I won’t be returning and do not recommend.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Laura Valadez
Don’t go there…
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Prathyusha Pecchi
Worst time management. I seriously don't know what is the point of making appointments if they are gonna make us wait for tooooo freaking long. It is so annoying. 10-15 mins is okay. But they made me wait for 45 mins it is just too intolerable. Please fix this.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Grace
They cancel appointments in the last minute. I have experienced it twice
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
soni tulsyani
They call me again n again and harass me for more money and more sessions and as soon as I book them, my appointment is moved to another time without informing me and am made to wait for more than half an hour. what pathetic service is this
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alessandra Sotelo
I had a very disappointing and harmful experience with this company. From the beginning, they were not honest about the real price of the laser treatment. I ended up paying much more than what was first mentioned, and once I signed the financing, I was told I could not cancel. They gave me no other option but to keep paying, whether or not I continued the treatments. On my last session, I suffered a burn on my leg after my laser treatment. This shows not only a lack of professionalism but also how unsafe and careless their treatments are. A company that misleads clients about pricing, traps them in financing with no flexibility, and then delivers treatments that cause physical harm is completely unacceptable. I would never recommend this place to anyone. Please think twice before trusting them with your health and money.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Mamie Johnson
Unfriendly staff, poor communication, inconsistent services & overly expensive for the quality of work
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Maritza V Torres
I’m on my 4th session of lasering a small tattoo and it’s barely faded. I removed a much larger tattoo over a decade ago and by the 4th session it was practically gone. Is it possible that they use weak settings or machines so people can continue to buy packages? Is it possible that they intentionally want people’s tattoos to take longer to come off? I’m visiting other shops to see which one offers the quickest, most effective and reasonably priced tattoo removal so stay tuned.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Alisha Dixon
I had been been a client for 2 years and have used laser hair removal and botox at multiple locations. I had a horrendous treatment experience in San Jose CA where the tech didn’t leave the room for me to change, shamed me for improperly preparing and then told me I needed a partner to help me prep (I am single). I called and emailed repeatedly for help for over a month. no one returned my calls. I filed a credit card dispute since I had a package and there was no way I was going to let them treat me again. 2 hours before my Botox appt in Bethesda an appt I had for 4 months, they called to tell me they cannot treat me due to the dispute with San Jose. of course, they promised to help me with the dispute. that was a month ago and no one has returned my calls or emails. so now I’m disputing with both San Jose and Bethesda. I would never recommend getting treated here.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
David Johnson
Just discovering that Laser Away is under litigation for sketchy perpetual client experiences as the one I experienced, would’ve been great to find in my research or my algorithm before I got started. As noted in my attached email to management, LaserAway has moved away from GP-1 Tirzepatide to Semaglutide (a clinically proven inferior product to Tirzepatide). I initially purchased Tirzepatide, however in the middle of my contract, the staff ‘ran out’ of supply. In fact, in one of my experiences, the nurses went as far as attempting to extract whatever was being injected into my body, in a different room without me witnessing the vial it was being pulled from. When I asked for it to be done in front of me, the injection went from an immediate approval for administration, to the nurse stating: “I have to take a picture of this (vial of Tirzepatide, 90% empty only enough for my dosage) and wait for approval.” This gave me the impression that it was likely something else being injected into me before I began requiring they do it in front of me. Waiting on my blood results, once this is corroborated there’s only one avenue I will be pursuing. You guessed it, legal action.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Gedon Rosner
Stay away!! They will embezzle you out of your money!! . They promise that you can stop treatment any time and will be refunded, but then claim you are not due any money since you loose the discount. Scammed me for pay $5000 for 4 out of 8 treatments. The treatment results are poor and inconsistent, much worse than any other around, a money trap. Stay away.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
karim rahimzai
This did not work for me. I used to get waxed regularly and decided that I should put that money into something long lasting. I have spent around $2600 on 11treatments. I was told it would be done in 6treatments and then when it didnt work after 6, I was told some people need to do a second round. So I did a second round of 6and I still have the same amount of hair as when i started the second round of 6.but I am still shaving 1 times a week. They either do not have very good lasers, or they are not using them to the full capacity because they want to continue to sell you treatments. If you want results I would suggest not going to this chain. Find a small business that does this and that cares about their reputation and cares about the results for their patients.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Juli Pelham
This did not work for me. I used to get waxed regularly and decided that I should put that money into something long lasting. I have spent around $3000 on 16 treatments. I was told it would be done in 8 treatments and then when it didnt work after 8, I was told some people need to do a second round. So I did a second round of 8 and I still have the same amount of hair as when i started the second round of 8. It is a "little" thinner but I am still shaving 2-3 times a week. I am not convinced that this is not a scam. They either do not have very good lasers, or they are not using them to the full capacity because they want to continue to sell you treatments. If you want results I would suggest not going to this chain. Find a small business that does this and that cares about their reputation and cares about the results for their patients.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Perfections
The reception Jenny was really rude. She gave me a nasty look. The nurse that did the laser removal was Nice and kind. I would give the nurse 5 stars.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Armineh
Stay away from this company. I waist my money and time and I am here waxing my facial hair. I went there for my jaw line hair for almost a year and after many months I kept telling them it is not working and I don’t see a results, but they were ignoring with their terrible customer service. Every time my session was less than a two minute.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
AT
Terrible customer service and communication. I called ahead to confirm if I can still come late, even provided my arrival time (which was 8min late). They told me it was okay to come in even though they had a 5-min grace period. But when I came, they said I had to reschedule. What a complete waste of time. I understand I was late, but why would they tell me to come anyway?! Not only am I overpaying for this service which is double than what you could normally get it for.. the front desk is incompetent and rude for not even apologizing for the miscommunication. If I wasn’t contracted with this place, I would never come back again. Expensive AND rude? 0/10 would not recommend.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Hannah Haddox
I do not typically write reviews, but I had such a terrible experience at this office (more than once) that I felt the need to warn others. Without sharing too much of my personal information, I have been a patient here multiple times and will never return after the services I received- and push back from management to correct the situation. I highly suggest you trust the 3-star rating of this Santana Row location (it deserves less) and do not come here. Find another MedSpa for your services and needs!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Aryana S
I had a successful hair removal with laseraway close to 10 years ago. The procedure was extremely painful, I felt every single zap and I used quite a bit of medication, numbing cream and ice packs to endure the sessions. I came back for the maintance package I felt no pain whatsoever. I assumed that's a good sign, the hair follicle might be smaller, etc. But after 2 sessions there were absolutely NO change. After 6 weeks All of my hair was back! There seems to be an issue with the machine they're using or the setting. This needs to be addressed, as this is fraud if they have turned down the settings on purpose to keep you coming back and purchasing more sessions. Spoke with Eva [ manager] who didn't listen to my concerns and hung up the phone when I asked for a higher up contact info who can address my issue. I feel scammed .
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ro G
Don't get fooled by the sweet demeanor of the salespeople .
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Savvy Shopper
Do your research and I guarantee you will choose a different place. The first person I talked to over the phone told me I was never going to have to worry about hair again and I believed her lies. I had no reason not to believe her and signed up for an 8 visit package (which turned out not to be enough according to industry standards). Not only does LaserAway not guarantee their work, they only guarantee UP TO 80% so if its 10% well they see that as a delivered product. I spent 9 months going in for treatment and only about 70% of the hair was ever gone. However, my last treatment was June 10th and as of today, 3 months later, Almost all the hair is back in full force. Now they will tell you that everyone is different and they can't guarantee that it will work for everyone. But I have seen other providers offer a service they sit behind. In other words they continue to treat until the product is delivered. LaserAway hair removal is less than mediocre in my opinion but if I would have known I would have had to keep going to keep on top of the hair loss than I would have never paid the price I paid. The other problem with this entire process is the delivery of service. The nurses seem squeamish, only one nurse actually did her job thoroughly while explaining everything that she was doing. The rest of the time I felt like I was being rushed out of there. I paid a lot of money for this not to work. Shame on LaserAway and their cheap sales tactics, overpriced product and terrible results. Again do you research, you can find someone better.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Pierson Gest
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sara Z
Edit: it's been over a week and nobody has attempted to reach out. Feel free to leave a number down below so I can do your job for you . In 2015 I had a successful hair removal with laseraway. The procedure is extremely painful for me, as in I feel every single zap and I used quite a bit of numbing cream and ice packs to endure the sessions. Meanwhile with the maintance package I felt no pain whatsoever. I assumed that's a good sign, the hair follicle might be smaller, etc. But after 2 sessions there were absolutely NO change. I called in to share my concern regarding my hair laser removal maintance package of which I've had 2 of the 3 sessions, with no result. Wondering if there might be issues with the setting or their machine. The rep who answered the phone located my profile and transferred me to the "manager" named Eva. Manager is in quotation because from the second she got on the phone she sounded annoyed, she made it obvious she doesn't care about me nor her job, as if actively trying to lose customers for laseraway. The conversation was less than 15 minutes Where she was busy either interrupting me or alongside her colleagues laughing in the back ground, yes!!! She gave some wild examples of change in pain threshold [which she clearly doesn't understand the definition], because her example was "how you get used to getting pricked by needles over time" she used that example because she knew of my previous pregnancy, which was a wild assumption! I had to explain to her "pain tolerance" doesnt make pain disappear, cringing I had to explain that to an adult WOMAN who's a MANAGER. She continously interrupted me and it started with me when I was about to ask my FIRST question. The first sentence she said to me as I was just getting done explaining my situation was "Are going to keep talking or going to let me speak" to which I responded I haven't even asked my question. I should've known someone who speaks like that is the kind of person who doesn't listen and interrupt others constantly. Which is what she did the whole time. When I would repeat a line that she has just said she would get rude and flustered and try to change it. Once I said I'm noting everything she's saying here she said aggressively " great the calls are being recorded on our end". Funny enough I didn't curse, or raise my voice but simply asking for assistance. I asked for her supervisor or corporate number but she repeatedly interrupted me, said she's done with the call and hung up on me. That brings me to my last point. Is Laseraway condoning this behavior because they already collected their money and the customers can screw off or is this a wild experience I had with someone actively trying to get fired and collect unemployment?
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Olivia Zhang
Summary My recent Thermage treatment at LaserAway on 7/13/2024, costing several thousand dollars, was marked by significant delays, unprofessional conduct, and an incomplete session. This visit left me feeling disrespected and undervalued as a customer. What Happened Date of Visit: 7/13/2024 My 4:15 PM appointment was delayed by 30 minutes without notice. Despite having SMS confirmation of the original time, the front desk dismissed my concerns and unprofessionally suggested I shouldn’t have scheduled back-to-back appointments. When the treatment finally began, the nurse incorrectly stated that my last session was less than six months ago, though it was actually in January 2023. She almost forgot to take the required photos and moved me to another room in the middle of treatment due to an incorrect setup, causing further delays and discomfort. To make things worse, I requested the same intensity level as my previous sessions, but the nurse insisted on a lower intensity with a faster pace. The machine frequently displayed a "too warm" error due to the nurse's failure to apply cooling gel on my face. The treatment, which started around 5 PM, was abruptly halted at 6:50 PM, far from completion, administering only 537 out of 900 pulses. My neck was left partially treated. In the end, the front desk informed me that the nurse had worked overtime because the Thermage treatment was expected to be completed within one hour. This explanation was confusing, as the intensity of the 900 pulses can vary greatly among individuals. I had only received 537 pulses when the treatment stopped. Date of Follow-up: 7/19/2024 12:00 PM I had a makeup treatment on my unfinished neck with 300 pulses, concluding this issue. However, this time, I was treated with the lowest level of 1, whereas my previous treatments were at least 2.5 - 3. I didn’t argue this time as I just wanted to finish the whole thing as soon as possible. How I Feel I felt like I had paid thousands of dollars to be treated unfairly and disrespectfully. This was the worst experience I've had since engaging with LaserAway, considering I have been treated in various clinics across the Bay Area. The delay was due to a malfunctioning machine, for which I should not have been penalized. I was so distressed that I cried, feeling the entire situation was profoundly unfair. As a customer, I feel compelled to speak out so others can avoid this specific clinic or a similar experience. In the End As a longstanding customer, I now question my confidence in continuing to use LaserAway’s services. I still have many unused packages and bonus cash in my profile. Everyone deserves to be treated with respect and professionalism, especially as a customer. This is why I have to speak out at least let other people know.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Vaishali Choudhary
This review is not for a specific location. It is for the entire laserAway loan UAS fraud. The Sales representative from laser away told me the load amount is all 0% charge. Now, I found out they have charged APR26%. I had no statements sent to my house with this clause. What I was told all time was - The charges will go off at the end of the Load Amount. Very Very Disappointing!!!!! I have also sent email and called back. No response
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Heba Gadit
I have been using LaserAway services since almost a year.I am doing facial hair removal, underarms and the hydra facial. I highly regret wasting my money here. They messed up everything. The facial hair removal by different nurses differs each time. There is no standard operating procedure. After I complained to the manager and had a long conversation, she only suggested that I go to another branch for my treatment. However, she said that if I continue to treat myself at Santana Row they would be professional and things will be taken care of. By then I had completed 50% of my treatment. Things did improve but it made me feel as if the initial treatments were a waste. Finally, now that few more treatments are pending they have no idea how many are pending. Every time I visit the branch they say I have 3 face treatments and 4 underarms and when I call to book the appointment they say you have 2 face treatments and no underarms left. At the first appointment I never did any underarms because they NEVER informed me that I had to shave and go for the appointment. That was again a BIG mistake at their end because they did not give me any instructions and I had to shave my face at the clinic. I have no idea how to fix this now and feel as if I wasted my money and not even getting what I paid for. They have messed up my pending number of treatments and telling me I have no more underarms left when I didn’t even start face and underarms together. Please save your money and find another place for lazer hair removal. My friends have tried other places and very happy with the results. Please save yourself from the stress.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
JS Chi
Hi the stuffs are really nice and friendly. However, the store is really busy, and the appointment is always fully booked. Be carefully before you pay for the full-payment because the appointment is really full and pack. The hair laser is not really working as the result as they describe, and don't forget to ask what if the Laser hair removal results is not working .
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
miller
I do NOT reccomend coming here. Never have I once been taken back into the room for my appointment on time. I sit in the waiting room for over 20 minutes waiting to be taken back. I live over an hour away and this was extremely unacceptable, as it happened at all 7 of my appointments. Never apologize or give a reason as to why this happens. The front desk staff are VERY unprofessional and unfriendly. They do not make you feel welcome, are fake and rude. Sit at the front desk eating chips and taking drama about clients. They try to push you to get filler and add on more treatments which is super frustrating. The nurses have always been friendly but laser hair removal is definitely for a very specific consumer who has thin and light hair, as I did 8 treatments and feel like it’s the same, just slightly thinner, far from permanent. They share how important it is to arrive to your appointment on time, but don’t understand that the parking at this location is absolutely terrible. If you do choose to go to laser away, definitely make sure it is at a different location.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dayana Garcia
I recently had an appointment at LaserAway and unfortunately, it was a disappointing experience. The staff was incredibly rude, and I was left waiting for 25 minutes past my scheduled appointment time without any explanation or apology. When I requested to postpone the appointment due to the delay, I was shocked to be threatened with a cancellation fee. Such treatment is unacceptable and reflects poorly on the professionalism of the establishment. I would caution others to think twice before choosing LaserAway for their services.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Diana Otálora
(Translated by Google) THIS PLACE IS ONLY INTERESTED IN YOUR MONEY, THEIR MACHINES AND PROCEDURES DON'T WORK AT ALL... IT'S JUST FALSE ADVERTISING. (Original) EN ESTE LUGAR SOLO SE INTERESAN POR TU DINERO, SUS MAQUINAS Y PROCEDIMIENTOS NO FUNCIONAN PARA NADA... ES SOLO PUBLICIDAD ENGAÑOSA.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Blanca Montes
Went in for the first time and I felt discriminated against by the front desk staff. The moment I went in they checked me out from top to bottom and made a weird face. Then they told me they needed to reschedule my appointment because they were “short staffed”… they close at 8pm!! 🤡 my appointment was a 3:30pm. I drove 1 hour and a half to get there and they didn’t even bother to tell me that my appointment needed to be rescheduled ahead of time… Very disappointing. Was it because the way I looked?.. or because of what I was wearing? How sad that we are in 2024 and people still think that poorly!!! Anyway, I ended up going to the one in Los Gatos and they treated me well. Thank you to one of their staff members who helped me out remotely over the phone. She was a very humble person.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
NAYTHAN DOAN
I strongly advise against visiting this establishment. Their strict policy of not accommodating clients who arrive just 3 minutes late is incredibly unreasonable and off-putting. Adding to the frustration is the consistently busy parking situation at Santana Row, which only exacerbates the difficulties of visiting this place. My personal experience with their tattoo laser service was disappointing and disheartening. Despite purchasing a package of 12 sessions to remove my tattoo, after only 5 sessions, the treatment left me with scars. This outcome forced me to discontinue the sessions, but the establishment refused to refund me for the remaining 7 sessions that I did not use. While I have tried to move on from this negative experience, the incessant emails they continue to send me are incredibly bothersome and only serve as a reminder of the unpleasant time I had there. This entire ordeal has been nothing short of a nightmare, and I strongly caution others against patronizing this establishment.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Shlomit Alcalay
Unfriendly stuff, I would not recommend this place. Also, they don’t have enough googles if there is another person in the room and sometimes, there is not another chair. Maybe another office if the same company can offer better service and accomadation.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Priyanka Sharma
Do not consider this place for Laser hair removal!! They will make false claims to get you to buy their services. I was sold on the idea that they would guarantee 70% hair reduction. I bought the whole body package but their laser doesn't work! Most of the areas that have been treated show 0 results and the best performing areas are at maybe 30-40% reduction. Reviews on multiple other forums showcase similar poor results and lack of customer satisfaction.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
luljeta kraja
Thermage flx and C+B treatment are a scam
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Robin V
I just spent 30 minutes on a phone call talking to somebody who in the end was basically trying to sell me a service that they couldn't offer me. I called around to find a good deal on juvederm filler for my lip lines and Mateo was very kind and generous in offering me a good discount plus a free facial because it was my birthday coming up, only to be told after I filled out everything and spent 30 minutes with him on the phone that they can't do juvederm above the lips! This was such a waste of time getting my hopes up all for nothing! I don't know why they can't do that area when other places can. It makes me think they don't know what they're doing and that's why they don't do it
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
NATALI S
Highly disappointed experience...such a waste of money! A year and few months ago I scheduled a consultation to talk about a laser treatment and got answers for all my questions and doubts, and was assured that it works on a light color hair, so I bought a package for such parts as brazilian, face and armpit.But after finishing all sessions and 2 months past, not even it didn't remove black hair for a long time but because of shaving caused extensive hair growth. For my feedback and experience sharing with people who were providing the treatment I just got answer:" Please wait, it takes time or maybe you need to buy more sessions with us. HIGHLY DISAPPOINTED!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Maggie Saidi
The staff are nice but I believe they diluted the Botox with lots of water, because I did not see any result at all!!!!! btw i used the amount that they recomended! they cant tell you needed more. So 🙁
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Ayshu Ashwini
I had a horrible experience with them. They didn't give me the full information( I provided the missing info at the end in detail) and on top of that when I cancelled my package they haven't provided me the details about what happens to my financial option I opted for. They use some third party portal that handles financing option and that still shows the full amount. And something about their customer service : Before joining they were very sweet and was responding well. And after the first session when I asked them about some missing information that they haven't specified before, they haven't responded. When I called the customer service they said that I have to wait until I get a response from the person who signed me up initially. I never expected this from laseraway. They initially told me that with some promotional offer I'll be charged ~$120 per session for my full face + free under arms . And *AFTER* the first session I got to know that the eyebrows areas are not covered and as it didn't meet my requirement, I wanted to cancel my services. They said that I'll be charged $400 for the 1 session for face without even getting the free underarms done. It's more than double the amount I signed up for with the promotional option. When I asked them about it they said that the offer is not ~120 / session but with ten sessions I'll get 2 free sessions. I was initially told that they would charge me $2144 for 12 sessions. Even if I remove the 2 free sessions shouldn't I be paying $214.4. $400 is literally approximately double the amount. How fair is this? Don't I have to be told what all are covered as part of the full facial laser hair removal? And don't I have to be charged just amount they mentioned per session? And I am still not aware of what happens to my financing option. The third party portal still shows that I still owe the entire amount of $2144.00. It's been a month already. I am just completely disappointed with there service.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Samantha
Beware: Do not use for laser tattoo removal. This is an ill equipped laser removal company made to look competent by its pretty branding. I started tattoo removal with this company in June of 2020. I had a 2” x 2” red paw print tattoo that they could not remove in 11 sessions. I was left with scarring and hypopigmentation. I had sought removal of this tattoo because it was in a visible area, but now it is replaced with a much less desirable scar and discoloration that has forced me to wear long sleeve shirts or concealer on the area. They tell you in the beginning, specifically Miranda, that you’re buying ten sessions. “It likely won’t take that many sessions, whatever you don’t use we will refund to you.” And that “red is one of the easiest inks to erase” and that I should “have no issue removing this simple tattoo.” The tune changes when you’re unhappy. “Everyone reacts differently!” and “Red is one of the most difficult inks” and “You can pay for additional appointments.” My favorite “We’re going to send you to a different location, for your LAST session, they have a laser specifically for red ink!” Two years. 11 sessions. Left in a state worse than where I started. They have made no efforts to remedy the situation, other than comping me bleaching cream and inviting me in for “evaluation.” The nurses, customer care, and everyone I’ve spoken with has exhibited less than empathetic care, or consideration for their patients. Beware.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dolzodmaa D
No improvements at all. Hyperpigmentations even got worse. It's just waste of money.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Min Chen Huang
Stay away from Laser Away! The sales person who sold me the package of 8 sessions of Brazilian + underarm for $2539 in August, claiming that the treatment will not be painful at all. Schedule my treatment in August and did underarm first. After less than 10 shots, the pain was unbearable that I had to stop and ask for a refund. Contacted the sales person (who sold me the package) explained to her my situation and her manager insisted that I had to pay for my underarm laser for $199. I agreed to pay for $199 because I am sure that their service is not right for me and wanted to get the remaining money back. After almost 2 months of waiting, they finally issued a partial refund through Ally Lending but I had to pay $398 instead of $199, which is twice the amount that we agreed upon. I refused to make the payment and reached out to the sales person multiple and no response at all. Through this period, I have been getting emails and mails from Ally Lending telling me that my payment is past due and they will be taking action to collect my debt. There is no contact information, no customer service email that I can reach out to resolve this issue. It has been 2.5 months since I bought the package and requested a refund and till today, I have yet to hear from them nor have they fully refunded my money. This company has bad reputations online and I wish I had researched more about it before I bought my package. They were so responsive when they were trying to sell you the package but there were zero follow-up customer service.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Raman Gill
SCAM alert. My wife got a package from one of the representative (Jade) and signed the documents for. After she went for her first visit, she found out that her pacakge was different from what she was promised. We called Jade and she apologized she cannot give the same offer now and it was her mistake. This is highly unprofessional and wasted a lot of time and effort. Update: They agreed to cancel the service but charged $2000 for a single upper body visit. We asked for clarification and they said "we cannot help you and we charge 2000$ for 1 upper body session" Please stay away unless you want to get scammed.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
A N
Procedure thermage I just want them to refund total amount including interest accrued. To ally company... product not as described by the call center agent... totally a lie. I had thermage on June 1, I was told by that agent that I will walk out very happy with procedure, in 3 weeks I would see a 90% results well not even a 5% results. Plus that was a package of $2700.00. A total of 2 treatments, well it wasn't 2 treatments, ended up switching to one half face and forehead free . And that's not what I was told... over the phone... I'm very frustrated by all this lies... I only want them to close that ally loan with a 0.00 balance .. on top of all this dissatisfaction I ended up having to have a different procedure done elsewhere to tighten the loose worse skin left by the procedure done with laseraway. I'm not a wealthy person to be waisting money to be fixing others mess.. please help me...
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Helena Arbuzov
Staff is friendly, but results do not worth the money. They sold me a package as my hair will be gone by the end of 8 treatments. It was a "special" of $2,700 for three areas. By the end of it, about 50 % of my hair was only gone. And I was told by the salesman that 90% of my hair will be gone. I bought an additional maintenance package, which includes additional three treatments for another $700. It seems to not have any affect. I still have a lot of hair I need to shave.. For all the money that i spent, I could be getting wax treatment every other week and have silkier skin. $3,500 and one year later, I feel very upset. I wish I would pay for result. This company's focus is sales, they try to make you feel like you are getting a good deal, but in reality, these procedures are not that costly. I fell for their 70%, I hope no one else does. If i could go back to past and tell something to myself, I would tell myself to not do the hair removal, especially with Laser Away.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Evan
Been here twice for tattoo removal. First time, I arrived about 10-15 minutes early. The receptionist told me my appointment had been bumped back 15 minutes and I couldn't wait in the lobby for that long due to Covid (even though it was 9am and completely empty)... So I went out in the cold and sat in my car for 15 minutes. The procedure felt much weaker than sessions I'd had at other branches. My next treatment was at the Palo Alto branch and it went well. Then I gave this place another try and it was absolute garbage. I hardly felt a thing and when the technician finished, there was no frosting or anything. When I got home I just took the bandage off. It wasn't red or tender... Waste of time and money. I'll just drive the extra distance and avoid this branch from now on.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Poo Cha
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Hemi Sangani
Completely ineffective and diminishes women's self-worth by actively invoking and preying on their societally-induced insecurities
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Gina G
After I shared this: “I want to share my experience girls, in my case I had 10 sessions, and to be honest, I still have to shave the entire bikini area, areola, underarms and legs, I attended the Laseraway San Jose location, which is located in Santana Row, the hair did not disappear, it only reduced its thickness, I still have to shave. I hope this does not happen to you!” Laseraway, Thank you for have responded this to my email: “Please note that laser hair removal results can vary from person to person depending on a variety of factors (genetics, hormones, color, texture, etc) and cannot be guaranteed.” So, knowing that, I advise LaserAway don’t use these kind of phrases: “Raise your hand if you don’t have to worry about showing off razor burn when you raise your hands” or “ “I’m sick of waxing and having to shave” aren’t we all?” or “70% off laser hair removal won’t last long… but once you finish the process, your time between shaves will”… Among many others, don’t use them in commercials!! since it’s Ilegal, since it is not true in all cases!! also, about the pain, as you said “it can vary from person to person” in my case, each session made me cry, and it has to be known, and please! if LaserAway makes customers wait for even 30 min, please! please!! don’t cancel the appointment just because the customer is literally 3 minutes late!!! because it’s no fair even it’s not respectful at all!. Thank you!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
stars tester
Bad experience. Very rude receptionist.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Deborah King
Dont go here! Complete waist of my time and money! Spent 550.00 on botox..no results..waited 4 wks..called to complain 4 times..finally talked to Mgr.(I called her..she never called me back!) Tried to comp me 10 units then tried to make me pay for more! Why would i buy more that didnt work! Made me reschedule..Went back..got comped units..even though i already paid 550! Still no results! I should call the healrh dept. And see what they put in my face!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Niki Kaschmitter
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Michaela Brown
I just went in to redeem my groupon for 3 sessions to remove 5square inches of tattoo. I paid $125 for the groupon. I was nervous about this place before I went in after I read some most unsavory reviews. I remained open minded though because some people get upset just because they didn’t do their research... sadly at my consultation the reviews were confirmed. I went in and was told that the tattoo removal would be 10 sessions minimum and that it would cost $149.70 to buy all 10 sessions. Sounds like a great deal. I was ready to sign up! Having bought the original packed on Groupon I told the receptionist I could pay the difference of $24.70 and schedule my next appointment. She stated that I had to pay the $149.70 separate and that I could use the Groupon $125 money paid towards credit for future services OR cancel the Groupon. I am fine canceling the Groupon but I sat down in their lobby and read the fine print that I actually wasn’t eligible to cancel their Groupon. I submitted a request to Groupon to cancel and to refund while in their lobby. The request would take up to 24hrs to gain a response though... I asked her why she wouldn’t be able to apply what I had already paid them towards the new service and she very hilariously kept repeating herself like I couldn’t hear with a dead look in her eyes and then said “I don’t want to get in trouble” like a child. Her coworker at the receptionist desk laughed in a petty and condescending way. I have worked in customer service almost my entire life before moving to working for an FI to work card related disputes. Meaning I read about poor customer service all the time too... and man this receptionist really left a marker on me. She refused to apply the $125 I had already paid towards the new package she was aggressively sold me on... every merchant I have ever bought a Groupon for has allowed me to use the money already paid towards a new package if need be. Especially when the merchant has misrepresented themselves. I am going to report this merchant to Groupon and further I will also be reporting them to the BBB(Better Business Bureau) and will also be leaving a review at every single platform, so I can warn people about this company and how they practice business. Exceptionally poor business practice, unprofessional and pushy staff, overall very unreasonable and the worst customer service I’ve experienced... ever. This location is situated in Santana Row, a very nice area but the way the staff act it feels much more like a Joe Dirt trailer park. I truly was shocked. Just such a disappointment on how they treat you! I had a couple grand to work with and they lost all my business. Also LaserAway boy oh boy you suck at math, LaserAway you lost a guaranteed $125.00 from me already paid and $149.70 total by not being willing to honor my $125 already paid and allowing me to just pay the $24.70 difference. If you had compromised I probably would have been back for many more services spending more than $150.00 which to you I admit is probably chump change but I had more I was willing to spend. Your representatives didn’t know that I was interested in more than just 1 service. You blew it and hard. Instead of writing you a bad review and reporting you to the BBB for misrepresentation I would have been writing you a good review and recommending your services to people. All over less than $25...
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Monica Spader
DO NOT GET BOTOX HERE! They don't know what they're doing, now I am lopsided, meaning one eyebrow is higher the other, and they don't know how to correct it. First time this has happened in over 20 years of getting botox!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Carl Hayden
Should clarify where the tattoo you're removing is over the phone, biked all the way there for no reason.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sana Hussain
Extremely poor service! I paid a lot of money for laser hair removal and every time I went my appointments were late. What was most frustrating was that despite paying such a large sum of money, they would miss so many spots which should have been lasered! They would take no time at all to ensure immaculate service. One lady in particular was very rude and unprofessional when I asked her to ensure that had covered all of my face - I could clearly see her making faces at me which really upset me. Overall, I would not recommend this place.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Anju Bala
Please do not use LaserAway. My daughter received a hair removal treatment for her chin area. There is no difference after the treatment, in fact, the hair growth has increased. They promised the hair growth will be reduced to 90% but it did not happen.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Kiran Bedi
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
sara r
I Had my worst experience today in Laser away, Santana Row. It was my 4 treatment of Clear and Brilliant laser. There staffs are so rude and they have unprofessional manner(There was lady called Tiffany today). Be careful after you pay, you can get your money back and they don't treat you well. Today my appointment was at 8:30 am and she try to push me to cancel my appointment because I was there at 8:05 AM and waiting for her to finish her talk with her friend over phone for 5 more min. She was so rude and then she said you don't have enough time for numbing cream. She ask me to cancel my appointment or do it without numbing cream. After I said, no I don't have time to make another my appointment. They did it with 10 min numbing cream and she said we are busy today we don't have time to over pass laser on my skin. All my treatment was less than 20 min. Now I am on so pain and my skin got rash. Do not get any package from them because the quality go low and lower and when you pay, you can't get your money back.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Liz Pere
I was thinking of visiting this place but I changed my maind after reading all those bad reviews
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Annabell Baltazar
Terrible customer service!!!
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dan P (FreeToVoice)
This place is a scam. Don't come here. They will milk you dry before removing your tattoos. After two years and over $2K, I still have my tattoo.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Jill Storm
Got botox done and had NO results. Its been over two weeks now without ANY results. When I called and spoke to a manager she said I should come in for touch up. If I had no results how is it considered "touch up". I'm going back in today to show them that I had no results. I think they had a bad batch of Botox or a lower end brand of Botox or possibly it wasn't injected correctly. I've had botox in the past, not at LazerAway and had great results. I will follow up after my visit today
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Sonia M
BUYER BEWARE!!! Horrible customer service. Botox does not work- 66 units after 3 tries and it still didn't work. Technician was shocked- may have been bad solution. Molly refused a refund offering store credit- which is useless when the product doesn't work. Would not respond to the complaint filed with better business bureau. What a scam! Take your money and give you nothing. I had to go through their corporate office just to get a follow up appt. despite the fact the Botox didn't work. Molly and her team couldn't care less at the San Jose location. UPDATE Finally got a response to BBB complaint. Their stance is that because I said I had to come in 3 times that I had "services rendered". They are completely ignoring the fact that their Botox didn't work. Still fighting to get them to the right thing. SKIP THIS PLACE GO SOMEWHERE LEGITIMATE.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Xochitl Foldenauer
They'd get a higher star, if I were able to get an appointment to discover if they were better. I call and am placed on hold, or I call and the phone rings and rings until it's sent to voicemail. When I finally get ahold of a person, the soonest I can get an appointment is in 6 weeks!! Then that 6 weeks is a tiny window, because they are so overbooked. I've already spent my 2k, and now I'm at their mercy of whatever small window in 6 weeks they give me. If you have to reschedule that appointment for whatever reason, good luck...you're back to waiting another 6 weeks. I've purchased my package 1 year ago, I've only had 2 of my 6 sessions. They were much more attentive before I paid them my 2k.
LaserAway San Jose, 377 Santana Row Ste 1080, San Jose, CA, 95128
Dr. Will Kirby holds a degree in Biology from Emory University and earned his medical degree from Nova Southeastern University. He completed his internship in Internal Medicine at Mount Sinai Medical Center and went on to complete his dermatology residency through Western University/Pacific Hospital, where he was selected as Chief Resident in the Department of Dermatology.
Since 2015, Dr. Kirby has served as the Chief Medical Officer of LaserAway. Under his leadership, the medical team continues to raise the bar in aesthetic dermatology—prioritizing innovation, clinical excellence, and patient-centered care across all LaserAway locations.