DO NOT do it. I truly wish I could give 0 stars. I’m writing this after receiving services here for over a year now and spending over $6k, not after a one time appointment or because I was pressured to leave a review (which, yes, happened to me too). I never write negative reviews, but the repeated frustration has left me no choice. I started with one package. During a session, I was asked what I might want in the future and mentioned another service and that I wasn’t ready for it yet. That same day, after my session I was heavily pressured to buy that exact package I had mentioned to the employee. I politely declined multiple times, but they became increasingly pushy and in other words, would not accept “no thank you.” I eventually bought it because I planned to get it someday, but that was where my trust began to disappear. At another visit, while scheduling, I was asked whether I had written a Google review. I said no. A QR code was put in front of me and I was asked to write one then and there. I said I’d do it in the car, but was told to do it “right now, really quickly” and say how positive my experience was. I literally pretended to submit one while she waited, and only then was my appointment finally scheduled. I left feeling like my boundaries had once again been ignored. Then came the scheduling problems. Laser sessions require weeks between treatments, so I always schedule before leaving. Yet, besides Precious, it seems no one can consistently schedule my appointments correctly. For the past 2–3 months, EVERY appointment has had an issue. One time Precious correctly scheduled all 7 areas. At a later makeup appointment (needed because of another scheduling error), I asked a receptionist to confirm my next appointment. She said 3 areas were missing, so I kindly asked her to add them and she said that was possible. When I returned, Precious asked if I had only scheduled 3 areas and when I said no, we discovered together that the receptionist had CANCELLED the other areas and scheduled ONLY those 3. Precious did her best to accommodate me once again; we completed 5 areas and she scheduled another makeup for the remaining 2. I STILL haven’t had those 2 treated because that makeup appointment has now been cancelled twice, ON the day of the appointment. Customers are charged $50 per 30-minute increment for last-minute cancellations, yet they will cancel on you within hours and tell YOU to call to reschedule. I’ve also repeatedly been hung up on while waiting to speak with reception about these issues. At this point, no, I don’t want to reschedule through an AI assistant. My most recent cancellation, 2 days ago, was “due to clinician time constraint,” which is pathetic. Customers also have schedules and make time to attend appointments at the agreed time. Things happen, I’m empathic towards things like that, and I would understand an occasional cancellation; my issue is that this happens repeatedly. Even their email and text appointment reminders often show DIFFERENT times, forcing me to call and ask which one is correct. There’s also the pricing. When I later bought a “maintenance” package (the same service under a different name at roughly half the price because I was now considered a “loyal client”) their own employee told me she thought it was crazy how much I had spent on my initial packages knowing maintenance provides the same service for half the price. What makes this especially disappointing is that friends, family and coworkers have asked whether they should go here. They could have received recommendations from me, but after hearing about the service I’ve gottenafter spending thousands, they chose other places. If you are an honest customer who values integrity, responsibility and transparency, do NOT choose this place. Simple as that.
LaserAway Stamford, 2000 West Main Street 450, Stamford, CT, 06902
