This has been the most horrible experience I have ever had with any company. I reached my last straw today. I have invested $5,000 in laser hair removal treatments with LaserAway and somehow the experience at the Pembroke Pines location has gotten exponentially worse over time. On multiple occasions, different employees gave me completely different answers about how many sessions I had left, telling me I had certain sessions remaining only to later say I did not. The inconsistency in answers made eventually stop trusting anything they told me. After buying a second package, I still had significant hair regrowth and still do up to this day, despite being encouraged to purchase it immediately after finishing the first one for “better results.” On top of that, before LaserAway, I never had any type of pigmentation. After the FIRST treatment at this location, I developed hyperpigmentation the following day on my arms and hands.(I have previously done treatments at another LaserAway location). I mentioned this multiple times to staff (front desk and nurses) but every time it was brushed off with, “It should go away.” It never did. During my last session on Saturday, 11/22/2025, I was in extreme pain, worse than ever. I repeatedly told the nurse it was unbearable, and she even said, “If it’s too much, let me know because I don’t want to burn you,” which I found really concerning to hear, because if the settings are appropriate, that shouldn’t even be a risk. The settings were only lowered after I told her I couldn’t handle the pain anymore and my arms became very red, more than I’ve ever experienced. Unfortunately, while the nurse was very nice and took her time, that did not compensate for the fact that, yesterday, one day after the treatment, my arms were still red, especially my left arm, really sore, and I have also developed a significant number of dark spots on my arms, which can be seen in the these pictures taken yesterday, one day after treatment. This was particularly concerning for me because the first time I developed hyperpigmentation after my first session at this location, the spots looked exactly like these the day after treatment and they have never gone away since. It’s been months. After reviewing the records, I realized that my first session that caused pigmentation was also performed by the same nurse that treated me yesterday. I have not been in the sun at all since the session on Saturday so there is no chance of developing hyperpigmentation due to sun exposure after the treatment but I still developed these spots. This indicates that the settings used during the treatment were inappropriate and that is why I was in such pain. When I noticed new dark spots, redness, and inflammation, I called the location. The receptionist said a nurse would call in 30 minutes and would send a link to upload photos. Hours later, no one called, and I never received a link. On two follow-up calls, I was told I’d be put on hold, but they hung up on me both times. When I finally spoke to someone, both receptionists were unprofessional. Andrea ignored the hang-ups, gave me a hard time about my number, and told me she sent the link. Hours later, still no link. When I called again, Brianna interrupted me, told me she sent the link and made no effort to help or escalate despite my serious skin concerns and not receiving the link the whole day and simply said there is nothing she can do about it. It is now Monday, and I still have not received the link. This location clearly does not care about clients. The only person who ever went above and beyond was Sophia, who no longer works at this location, but whose professionalism and care far exceed those of the manager, Jeannie, who is clearly not equipped to handle client concerns. After spending so much time and hard earned money with LaserAway, I am left with skin damage, hyperpigmentation that could be permanent, significant hair regrowth, and disrespectful service, all very stressful. I 1000% regret getting laser hair removal here. You should be embarrassed as a company.
LaserAway Pembroke Pines, 14541 SW 5th St, Pembroke Pines, FL, 33027