I went into LaserAway planning to get just one session of laser on my upper lip. I even told the salesperson I was moving in six months, but he pressured me into signing an 18-month contract anyway. After my first session, I regretted it and asked about canceling. I was willing to pay just to not be stuck in the contract, but the salesperson told me that canceling would cost me $700 for that single session. That amount made me feel so trapped and discouraged that I had no choice but to stick with the contract. Later, I contacted PatientFi (the financing company), and they told me something very different: the clinic absolutely can cancel contracts — I would just have to pay the difference for the services I received. In other words, I could have canceled, but the salesperson lied and insisted I couldn’t. On top of this, the clinic constantly calls me during work to reconfirm appointments I already confirmed by text, then threatens charges if I don’t confirm again. Completely unprofessional. Now I’m stuck in an 18-month contract I never wanted, all because this salesperson wanted his commission. I don’t even want the treatments anymore, but I feel forced to continue since my money is tied up. LaserAway is manipulative, dishonest, and unprofessional. I would not recommend them to anyone. UPDATE 12/30/25 I’m updating my previous review to warn others about what was not disclosed to me at the time of purchase. When I went to LaserAway, I was not clearly informed that purchasing the laser package meant taking out a personal loan that would be reported to the credit bureaus. Once the loan was reported, my credit score dropped 17 points. This was never explained to me, and I would not have agreed to it had I known it would affect my credit. At the time, I explicitly told the front desk representative that I was planning to move out of state and would likely not be able to continue treatment. That concern was ignored. Instead, the focus was clearly on closing the sale and earning commission. I was even questioned about whether I was “really” moving, which felt dismissive and manipulative. Shortly after, I did move and missed my December appointment because I was no longer living in New York — something I had already communicated. Despite this, I was left with a $2,000 loan that I now have to pay. This was not part of my financial plan, and the credit hit was especially damaging. I attempted to speak with the manager, but she was unavailable immediately after, I went back the next day, she was not there either and only contacted me after I posted my initial review. The solution offered? A free hydrating facial to “make up for” the situation. I found this extremely dismissive and disrespectful given the financial impact, and I declined it. My advice to others: If you have a low or fragile credit score, do not agree to financing here without fully understanding the consequences. Ask explicitly whether it is a personal loan and how it will affect your credit. And honestly, laser hair removal packages are not worth the financial stress — the hair can come back anyway. Again, I do not recommend this company. Look for providers who are transparent, respectful of your financial situation, and not driven solely by commission.
LaserAway Tribeca, 143 Duane St, New York, NY, 10013
