EDIT* You were contacted directly, Brian, and I continue to get the runaround. Krystal responded on your behalf with, "What are you needing". Thats it! I would strongly recommend thinking twice before allowing LaserAway Scarsdale anywhere near your face. On July 26, 2026, I paid $487.69 for a full syringe of Juvéderm lip filler. I've had my lips done numerous times by MDs and nurses at cosmetic surgery practices and med spas, sometimes receiving TWO full syringes in one appointment. I know what to expect. Before booking, I specifically questioned the injectors' qualifications and experience. I was assured they were highly trained, experienced nurses and that I would be scheduled with the best. Imagine my surprise when my injector said she had approximately two years of experience and, when asked how many lip fillers she had performed, paused and answered, "A few." What followed was approximately ONE HOUR of repeatedly stabbing my lips with a needle. I counted MORE THAN 75 PUNCTURES! I repeatedly expressed concern about the trauma being caused to my lips. Eventually, I had to tell her to STOP because I feared tissue damage. Pain was NOT the issue. The extraordinary number of punctures and risk was! I have received one and even two full syringes elsewhere in LESS THAN HALF that time, with a fraction of the needle punctures. I've since spoken with two experienced filler professionals and three people who have received lip filler. Their reactions included "OMG!", "Are you serious?" and "That's insane!" The experience felt like a torture experiment. I do not use that description lightly. And after all that? Based on what I saw, LESS THAN HALF the syringe was administered, ZERO visible cosmetic results, and THREE LUMPS in my lips that I STILL HAVE! When I complained, LaserAway explained that bruising is normal. SERIOUSLY? I KNOW BRUISING IS NORMAL! My complaint was NEVER about bruising. It was about the excessive needle punctures, concerns about tissue damage, persistent lumps, lack of results, and paying for a full syringe I couldn't finish because I no longer felt safe continuing. Let's also discuss their sales tactics. I was told the promotional price ended Monday, creating urgency to purchase. Yet after Monday passed, the SAME promotional price remained advertised on their website. I consider that misleading. After I filed a BBB complaint, LaserAway offered a partial refund that I STILL HAVE NOT RECEIVED. I am not looking for a lecture about bruising. I am looking for ACCOUNTABILITY. I will be escalating my concerns to the NYS Office of Professional Discipline, NYS Department of Health, NY Attorney General's Consumer Frauds and Protection Bureau, NY Division of Consumer Protection, and FDA MedWatch. I have photographs, my receipt, and supporting documentation. I paid $487.69 for lip filler. Instead, I got an hour-long ordeal, persistent lumps, ZERO visible results, and a complete loss of confidence in this business. I would NEVER trust LaserAway Scarsdale again.
LaserAway Scarsdale, 715 White Plains Rd,, Scarsdale, NY, 10583