I had a fantastic experience with the team and truly want to recognize the outstanding work and professionalism of the staff. Amelia performed my first treatment with 70 units of Botox, and she was absolutely amazing. The entire process was incredibly smooth and essentially painless. Before treatment, I had a deep crease across my forehead — the kind where you could practically fold a piece of paper along the line. Thanks to LaserAway and Amelia’s skill, those wrinkles are now dramatically smoothed while still allowing me to retain natural brow movement. The results have been fantastic. Furthermore, Amelia also went above and beyond when the office was dealing with new software updates. Instead of letting that disrupt the appointment, she hand-drew my entire treatment layout to ensure everything was mapped out correctly. Her quick thinking and dedication meant I didn’t have to reschedule, and I was still able to receive excellent results. That level of commitment to patient care really stood out. Natalie later performed my masseter treatment (24 units per side) along with 2 units in each brow corner to provide a subtle lift and help open the eye area. Natalie was extremely thorough. She carefully reviewed my full chart, including the hand-drawn notes and touch-up areas from previous treatments, and took the time to evaluate my masseter muscles in person to better understand my nightly grinding. Her attention to detail and thoughtful approach made me feel confident that the treatment was tailored specifically for me. Thank you, Natalie, for being so careful, knowledgeable, and helpful. Mikaela was also present during the treatment and asked if she could observe while Natalie worked on the masseters and brow lift. Mikaela was incredibly respectful, professional, and personable. Like the rest of the team, she helped create a comfortable environment and even brought some laughter to the room. Procedures like Botox, filler, or laser hair removal can be stressful for some people, and the team’s ability to keep things light and welcoming makes a huge difference. Andrea performed my touch-up appointment and did a fantastic job. Even though it was a shorter Botox session, she took the time to explain how she would correct one eyebrow and tighten the glabellar area. She was precise, knowledgeable, and very easy to talk to. We even had a few laughs during the appointment, which made the experience even better. Thank you, Andrea — you’re awesome. Finally, Mahdiya deserves recognition as well. She consistently greets patients with a warm smile and a kind voice the moment you walk in the door. She keeps everything organized, checks in on clients, and kindly escorts you to your treatment room while making sure you have everything you need. From my very first appointment, she was welcoming and helpful, not only with the scheduled treatment but also in explaining the full range of services offered. Her level of customer service and professionalism truly sets the tone for the entire experience. Overall, the entire LaserAway team demonstrated skill, professionalism, teamwork, and genuine care for their patients. I’m extremely happy with my results and grateful for the expertise and attention each staff member brought to the experience.
LaserAway Philadelphia Rittenhouse, 1503 Walnut St, Philadelphia, PA, 19102
