I usually don’t leave negative reviews, but after my experience, I feel it’s important to share this so others can make an informed decision. I’m currently on my 7th session with this clinic, and unfortunately, 7 out of those 7 sessions have involved some kind of issue. The most recurring problem has been appointments being canceled without any notice, and then it becomes extremely difficult to reschedule. In one case, after my appointment was canceled, the next available time they offered was almost 2 months later. Today’s experience was especially disappointing. My appointment was scheduled for 10:45 AM (which I had confirmed over the phone), yet I received a call at 10:30 AM from the front desk (Mind) in a very rude tone, saying I was late and that they wouldn’t be able to complete my full treatment. I was not late. My appointment was at 10:45. What makes this even more frustrating is that every single time I’ve come in (all 7 sessions), I’ve been on time, yet I’ve had to wait 20–30 minutes past my appointment time to even be seen. When I arrived today, not only did they refuse to complete my full treatment, but they also did not acknowledge their mistake and instead treated me as if I was in the wrong. The front desk staff barely made eye contact and were extremely dismissive and unprofessional. The technician who performed my treatment, Celine, was very cold and indifferent. This made the experience even more uncomfortable, especially considering that laser treatments are already quite personal and can feel vulnerable. Being treated with such lack of care and empathy was honestly very upsetting. At the front desk, again with Mind, I was treated with the same lack of respect — minimal communication, no accountability, and a very dismissive attitude. And unfortunately, this is not just about today. This has been a pattern throughout my entire experience with this location. The only reason I have continued with this clinic is because I’ve already invested $4,000 into the treatment. Otherwise, I would have stopped coming a long time ago. At this point, I still have two sessions left, and I’m planning to go to a different location — even if it means driving almost an hour — just to hopefully have a more respectful and humane experience. Also, the results have also been underwhelming. After 7 sessions, I’ve seen maybe around 20% improvement, which is far from what I was expecting for this level of investment. I’ve also referred friends at the beginning of my journey, and unfortunately, they have had similar negative experiences, both with customer service and results. This has been one of the most frustrating and disappointing service experiences I’ve ever had. I truly regret choosing this clinic and referring others to it. I genuinely hope this feedback is taken seriously and used to improve, because no client should feel disrespected, dismissed, or undervalued the way I have. If you’re considering starting treatment here, I would strongly encourage you to carefully consider your options.
LaserAway Seattle, 4608 25th Ave NE, Seattle, WA, 98105