LaserAway has a 24-hour cancellation policy. Should you need to cancel or reschedule an appointment please give us 24 hours notice so we can make the time available to other clients. Failure to show up for a scheduled appointment will result in forfeiture of prepaid services booked.
No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an un-rendered, pre-paid service, credit for the share of unused treatments may be extended, and this may be used to purchase other treatments or products offered by LaserAway. Unopened products may be exchanged for alternative products within 7 days of purchase.
LaserAway is committed to serving you in the best way that we can. We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!
Revisional Treatment or Treatment of Complications
The practice of medicine and aesthetics is not an exact science, and medical spa treatments are the practice of medicine. Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible.
Tipping and Gratuity
LaserAway is a non-tipping facility. The best tip we can receive is your repeat business and referrals.
LaserAway will try to communicate policy changes with you in advance wherever possible. However, we do reserve the right to change our policies without notice.
We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.